Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Accomplishments
TECHNICAL KNOWLEDGE (Hands-on Tools)
Work Availability
Work Preference
Quote
Software
Websites
Interests
Timeline
Generic
Shubham Chourasiya

Shubham Chourasiya

Nagpur

Summary

Results-driven Senior Support Engineer at Perficient, adept at optimizing system performance and enhancing reliability. Proven expertise in incident response and remote troubleshooting, ensuring 24/7 support. Skilled in AWS services and ticket management, effectively bridging communication between technical teams and stakeholders to drive improvements and achieve operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Support Engineer

Perficient
Nagpur
06.2019 - Current
  • Monitored system performance metrics to ensure optimal uptime availability.
  • Developed and implemented strategies to improve system reliability and performance.
  • Assisted with the design, installation, configuration, testing, maintenance, documentation, and administration of networks.
  • Conducted regular system maintenance and updates to prevent potential issues.
  • Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
  • Monitored system performance and recommended upgrades to improve efficiency and reliability.
  • Optimized system configurations for maximum performance and reliability.
  • Responded promptly to emergency incidents requiring immediate attention.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Supported server infrastructure including Windows, Linux servers running in physical, virtual environments.
  • Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
  • Conducted research on emerging products, services, protocols, and standards in support of network procurement and development efforts.
  • Tracked problem resolution progress using established tracking tools such as Jira or ServiceNow tickets.
  • Ensured compliance with security policies through patching of vulnerable systems in a timely manner.
  • Provided remote troubleshooting and support for software and hardware problems.
  • Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
  • Facilitated communication between technical and non-technical stakeholders to ensure clear understanding of issues.

Education

Master of Engineering - Computer Science

Yashvant Rao College of Engineering
Nagpur
06-2019

Bachlor of Engineering - Information Technology

Dy. Patil College Of Engineering Pune
Pune
06-2017

Polytechnic - Information Technology

Shri Datta Meghe Polytechnic
Nagpur
06-2014

HSC - Science

Hislop College
Nagpur
06-2011

SSC - English

Indira Vidyalaya
Nagpur
05-2009

Skills

  • System monitoring
  • Network configuration
  • Performance optimization
  • Incident response
  • Remote troubleshooting
  • Ticket management
  • Application support
  • Server maintenance
  • Incident management
  • Technical support
  • AWS services
  • Troubleshooting skills
  • Performance monitoring
  • Problem solving
  • Version control systems: git, github
  • Troubleshooting techniques

Languages

Hindi
First Language
English
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1

Certification

· AWS Certified Solutions Architect - Associate – AWS Certified

· AEM (Adobe Experience Manager) - UDEMY

· Ultimate Master to Git and GitHub beginner to expert- UDEMY

· Linux Administration Bootcamp: Go From Beginner to Advanced- UDEMY

· IT Help Desk professional - UDEM

Affiliations

PAPER PUBLICATIONS :

International Journal of Research in Engineering, Science and Management Volume-2, Issue-5, May 2019

https://www.ijresm.com/Vol.2_2019/Vol2_Iss5_May19/IJRESM_V2_I5_87.pdf

· “Securing Cloud By Enhancing Privacy Preservation and User Based Access Control Mechanism” ISSN: 2248-9622 Vol. 9, Issue 2 (Series -III) Feb 2019

https://www.ijera.com/papers/vol9no2/S3/K0902035358.pdf

Accomplishments

ACADEMIC PROJECTS :

· Yashvant Rao Chavan College of Engineering, (Nagpur, India – 2019)
Securing Cloud By Enhancing Privacy Preservation and User Based Access Control Mechanism”
· Dr. DY Patil College Of Engineering, (Pune, India – 2017)
Online Java Compiler with Security Editor and Data Extraction

TECHNICAL KNOWLEDGE (Hands-on Tools)

  • Product
    AEM, XLrelease, Service Now, Jira, Confluence, Cloud Manager
    Primary Skills
    Incident Management, Application Uptime, Monitoring support, System and Application maintenance
    Secondary Skills
    Problem Solving, Complex problem solver, Strong decision-maker, customer service skills, Teamwork Skills.
    Tech
    AEM, Linux, SQL, C, C++, AWS, Git, Jenkins
    Industries
    eCommerce, Automobile, Health care, Retail, Manufacturing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Career advancementCompany CultureWork-life balancePaid time offFlexible work hoursWork from home option4-day work week

Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Software

Linux

Docker

AWS

Application Support

Teraform

Github

Interests

Upgrading Skills

Timeline

Senior Support Engineer

Perficient
06.2019 - Current

Master of Engineering - Computer Science

Yashvant Rao College of Engineering

Bachlor of Engineering - Information Technology

Dy. Patil College Of Engineering Pune

Polytechnic - Information Technology

Shri Datta Meghe Polytechnic

HSC - Science

Hislop College

SSC - English

Indira Vidyalaya

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Shubham Chourasiya