My SQL
Shubham Dave
Supply Chain Manager
Varanasi
Summary
Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by 8 years of experience in leading organizational business units.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Area Lead
Zomato Limited
Gurgaon
05.2022 - 05.2023
- Running Logistics Operations in Delhi NCR ,managing the operational efficiency of the city by ensuring optimum supply to cater the demand for providing enhanced customer experience.
- Achieving performance target by tracking various supply metrics such as churn, ressuraction and Cost per order with focus on real time service, schedule adherence, safety, quality customer service and profitability through a team of 12 fleet managers and 15000 delivery fleet.
- Assisting top management in developing operations strategy, implementing new ideas for scaling up operations effectively.
- Worked on cost optimasation project from bringing down city CPO from 55 to 42 between December 2022 to March 2023.
- Driven project on increasing EV fleet by reducing cycle fleet mix from 29% to 17 % between august 2022 to December 2022,
- Performing cost analysis by keeping the city logs cost under target to drive profitability..
- Developing various strategies with feedback from leadership to implement various methods to optimise fleet churn ,increase supply and decrease cost per order of the delivery fleet under my zones
Operations Manager
Zipzap Logistics Pvt Ltd
Ahmedabad
04.2021 - 04.2022
- Run operation smoothly delivering predictable, reliable services to customers by hiring the people and implementing the right processes.
- Manage effectively multiple stake holders i.e. driver partners, clients and on- ground supervisory staff.
- Plan and manage logistics, warehouse, transportation and customer services.
- Directing, optimising and coordinating full order cycle.
- Supervise the distribution processes and over-see the supply chain management to ensure the deliveries timely and accurately.
- Strategise on cost- reduction techniques by negotiating with trusted suppliers, venders, carriers and logistic providers and completing REP’s
- Manage pay roll distribution process ensuring timeliness, accuracy and confidentialities to protect client’s privacy.
- Maintain service level requirements throughout the distribution process from venders to distribution centres to stores.
Area Manager of Operations
Swiggy
Jaipur
06.2018 - 04.2021
- Managing the operational efficiency of the hub by ensuring order fulfilment and logistics providing enhanced customer experience.
- Achieving performance target by flawless delivery service with focus on real time service, schedule adherence, safety, quality customer service and profitability through a team of 20 fleet managers and 3000 delivery executives.
- Assisting top management in developing operations strategy, implementing new ideas for scaling up operations effectively.
- Performing cost analysis, quality initiatives and process change initiatives.
- Deciding staffing and training requirement for service personnel under me, develop employee retention strategy and providing individual coaching/feedback session.
- Ensuring that fleet delivery executives across areas are disciplined and resolving disputes that may arise warranting an efficient and healthy work environment to achieve customer satisfaction rating target of the delivery fleet.
- Scheduling visits to ensure compliance of the hub operations in all areas.
- Maintaining minimum to zero delivery cancellation and striving for 100% compliance among delivery executives across areas on matters like wearing SWIGGY T-shirt, bags and ID cards while on delivery visits.
Assistant Restaurant Manager
McDonald's India
Varanasi
08.2015 - 06.2018
- Completed courses in Shift Management Excellence, Advance Shift Management and Effective Management practices under McDonald’s India at Noida training centre.
- Managed the operations of the restaurant with the help of different systems like Training, Inventory management, Scheduling and people practices.
- Monthly meetings conducted based on reports created as per SWOT analysis. Implemented Food Cost controlling with the help of Wastage management and Pilferage checks.
- Conducted regular internal audits as per the policies of the company.
- Managed MDS (Mcdonalds Delivery System) with the fleet of 10 delivery executives in the city and ensuring the timely service of the products and minimal cancellations by keeping check on the service time.
Education
Bachelor Of Science - Hospitality Administration And Management
IHM Lucknow
Lucknow 08.2012 - 07.2015
Skills
Consulting
Staff recruiting
Project Management
Operations management
Leadership skills
Strategic planning
Vendor management
Data Analytics
Supply Chain Management
Warehouse Management
Software
Ms Excel
Power BI
Tableau
Google Sheets Dashboards and Data Studio
Interests
Fitness
Power Lifting
Music
Timeline
Area Lead
Zomato Limited
05.2022 - 05.2023
Operations Manager
Zipzap Logistics Pvt Ltd
04.2021 - 04.2022
Area Manager of Operations
Swiggy
06.2018 - 04.2021
Assistant Restaurant Manager
McDonald's India
08.2015 - 06.2018
Bachelor Of Science - Hospitality Administration And Management
IHM Lucknow
08.2012 - 07.2015