SHUBHAM DHANGER

• Managed product onboarding and item creation for US suppliers on Walmart Supplier One.
• Created and optimized product listings, attributes, images, GTIN/UPC validation, and category mapping.
• Performed bulk item setup, catalog management, and data quality audits.
• Resolved listing, content, pricing, inventory, and product setup issues.
• Collaborated with suppliers and internal teams to ensure successful item publication and compliance.

Walmart Supplier One | Product Listing | Catalog Management | Item Setup | GTIN/UPC Validation | Marketplace Operations | Data Quality | Excel | Stakeholder Management

• Managed escalated Salesforce cases and Jira tickets, ensuring timely resolution and SLA compliance.
• Conducted case audits, quality reviews, and root cause analysis to improve operational performance.
• Led a team of 40+ associates and SMEs, providing coaching and performance management.
• Collaborated with cross-functional teams to resolve complex customer and seller issues.

• Investigated and resolved complex seller support cases through Salesforce.
• Managed escalations related to product listings, catalog issues, content updates, and account operations.
• Performed troubleshooting and coordinated with internal teams for end-to-end issue resolution.
• Maintained high accuracy, productivity, and customer satisfaction scores.
• Assisted team members with process queries and supported quality improvement initiatives.

• Supported Walmart US sellers and suppliers through email and chat channels.
• Resolved product listing, content, pricing, inventory, order, shipping, and account-related issues.
• Investigated and resolved Salesforce cases and Jira tickets while meeting SLA targets.
• Collaborated with cross-functional teams to troubleshoot complex marketplace and operational issues.
• Performed root cause analysis and ensured accurate, customer-focused resolutions.