Shubham Dongre

• Architected and deployed high-availability infrastructure solutions on Azure for a growing customer base, reducing downtime by 40% through the implementation of automated recovery plans using Azure Site Recovery.
• Migrated multiple legacy applications and databases to Azure, ensuring minimal disruption with near-zero downtime, and saved the company 20% on infrastructure costs.
• Implemented Azure Kubernetes Service (AKS) for containerized application deployments, improving development velocity and reliability.
• Led DevOps initiatives using Azure DevOps, CI/CD pipelines, and infrastructure-as-code (Terraform) to ensure rapid, repeatable, and error-free deployments.
• Configured and managed Azure Virtual Networks (VNets), VPN Gateway, and Azure Firewall to ensure secure and efficient network communication across regions.
• Integrated Azure Active Directory (Azure AD) with on-premises identity management systems to streamline user authentication and authorization processes.

• Monitored system logs and troubleshoot issues related to the cloud environment.
• Deployed and configured virtual machines on public cloud platforms like AWS, Azure, GCP.
• Developed and managed project plans while providing status updates to management.
• Managed user access rights and privileges based on organizational policies and procedures.
• Collaborated with other teams such as DevOps, Networking and Security for successful implementation of projects.
• Maintained quality-focused performance benchmarks and schedules when directing project teams.
• Assisted staff and users with computer malfunctions and program problems.
• Used computer in analysis and solution of business problems.
• Trained staff and users to work with computer systems and programs.
• Implemented security measures such as firewalls and encryption technologies for cloud infrastructure.
• Coordinated and linked computer systems within organization to increase compatibility to share information.
• Maintained and monitored cloud-based applications, services and systems to ensure optimal performance.

• Delivered on-call support outside regular business hours to address critical issues and reduce downtime.
• Collaborated with diverse teams to troubleshoot and resolve intricate issues, documenting all actions for future reference.
• Developed comprehensive documentation to address frequent problems and streamline support processes.
• Ensured exceptional customer service through effective understanding of client needs and timely problem-solving.
• Assessed data to pinpoint recurring issues, implemented preventive measures, and enhanced support processes.
• Configured load balancers and auto-scaling groups to ensure high availability and fault tolerance.
• Received and prioritized support requests to maximize resource utilization.

Offered on-floor technical assistance for hardware and software issues.

Installed and configured software applications on user computers, including operating systems, productivity tools, and specialized programs.

Performed basic troubleshooting to resolve wired and wireless connectivity issues.