Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Timeline
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Shubham Gadgi

Dombivli

Summary

Customer Support Associate with 1.5+ years of experience in retail banking and insurance services for Axis Bank. Skilled in CRM, data management, team leadership, and resolving high-volume service requests. Strong expertise in Excel and quality control processes.

Overview

2
2
years of professional experience

Work History

Customer Support Associate

Cogent E-Services Limited – Max Life SR, Axis Bank
08.2021 - 05.2023
  • - Managed 450+ service requests (SR) daily through CRM, supporting Axis Bank’s retail banking. - Acted as Max Life Officer (2nd Level), resolving escalated issues and mentoring a team of 10+ trainees. - Generated and forwarded SR numbers through Axis portal, ensuring accurate and timely resolutions. - Reviewed and analyzed insurance policies for faster issue resolution. - Conducted quality checks and ensured even task distribution among agents. - Collected and uploaded EOD data to client portals.

Education

Bachelor of Commerce (B.Com) -

Mumbai University
01.2020

Higher Secondary Certificate (HSC) -

Maharashtra Board
01.2016

Secondary School Certificate (SSC) -

Maharashtra Board
01.2012

Skills

  • CRM Systems
  • Team Leadership
  • Customer Support
  • MS Excel (Pivot Tables, VLookup, HLookup, Graphs, Charts)
  • Tally ERP 90 with GST
  • Advanced Excel
  • Data Management & Reporting
  • Quality Assurance
  • Typing (30 WPM)
  • MS Office 2013

Personal Information

Date of Birth: 06/15/96

Disclaimer

I hereby declare that the above details are true to the best of my knowledge.

Timeline

Customer Support Associate

Cogent E-Services Limited – Max Life SR, Axis Bank
08.2021 - 05.2023

Higher Secondary Certificate (HSC) -

Maharashtra Board

Secondary School Certificate (SSC) -

Maharashtra Board

Bachelor of Commerce (B.Com) -

Mumbai University

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Shubham Gadgi