Shubham Gangotri
Delhi NCR, Remote
Summary
Customer-oriented, strategic-thinking sales professional with around 4 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models and projections, vendor relations, and revealing customer needs to deliver solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Executive - Inside Sales
Synergy Software Ltd.
Noida
04.2024 - Current
- Managed communication channels between various teams involved in the execution of different projects.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Facilitated meetings between clients to discuss project requirements, objectives or outcomes.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Collaborated with cross-functional teams to define requirements for new initiatives.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Served as point-of-contact to support order management, testing and reporting.
Sales Executive
Mediology Software Pvt Ltd.
Gurgaon
04.2023 - 07.2023
- Identified and prospected potential clients, expanding the company's client base and achieving revenue targets.
- Led workshops with stakeholders to review design documents and provide feedback on the proposed solutions.
- Conducted Demo with stakeholders to gather information about their expectations of the system's functionality.
- Developed customized advertising proposals and presentations, highlighting campaign objectives, targeting strategies, ad formats, budget allocations, and performance measurement metrics.
- Performed gap analysis between current systems and desired outcomes as part of requirement gathering process.
- Collaborated with internal teams, including marketing, operations, and technical support, to ensure seamless campaign execution and client satisfaction.
- Gathered feedback from users during testing cycles and updated documentation accordingly.
- Maintain accurate and up-to-date client records and sales documentation using Zoho CRM software or other relevant tools.
- Negotiate terms, pricing, and contracts with clients to secure profitable agreements.
Sales Associate
Clavis Technologies Pvt. Ltd.
Noida
11.2021 - 04.2023
- Creating a database of inbound & outbound leads.
- Contact potential or existing clients (both domestic and international clients) to inform them about a product or service.
- Bug identification and analysis as the first point of contact
- Ask questions to understand client's requirements and close sales.
- Coordination between development team and client, proficiency in writing & reviewing proposals.
- Hand on experience on SQL.
- Managing day-to-day email campaigns with better segmentation, testing & email delivery practices and personalized email marketing campaign.
- Worked on Odoo CRM for managing all our company's relationships and interactions with clients and potential clients.
- Coordinate with technical team to determine client need, project feasibility and respond to inquiries.
Executive - Client Servicing Annual
IndiaMart Intermesh Limited
Noida
02.2021 - 11.2021
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Worked on webERP CRM for managing all our company's relationships and interactions with clients and potential clients.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Shared detailed information regarding options to help customers make decisions.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Contacted existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Educated clients on how to conduct transactions with convenient online solutions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education Executive
Aakash EduTech Pvt. Ltd. | Meritnation
New Delhi
01.2020 - 03.2020
- Self-calling/Cold calling to generate meetings.
- Counseling students and parents about various products of Meritnation & convert them to admissions.
- Responsible for handling inbound calls and making outbound sales calls with follow ups.
- Handling client interactions, customer query in terms of all the queries related to E- learning solutions.
- Understand parents/students needs and offer them relevant products Optimum utilization of Lead which will be provided by the company.
Education
MBA - Marketing And Operations
GL Bajaj Institute of Management And Research
Greater NoidaB.Tech - Computer Science Engineering
Dev Bhoomi Institute of Technology
DehradunIntermediate -
St. Joseph's Convent School
KotdwarSkills
- Team Management
- Relationship Development
- Planning & organizing
- IT Service Management
- Requirements Analysis
- Logical Thinker
- Effective customer upselling
- Product and service management
- Email Marketing
- New Client Acquisitions
- Account Management
- Effective customer upselling
- Product and service management
Additional Information
Big Basket, Greater Noida
- Increased customer satisfaction by resolving different issues.
- Identified appropriate marketing channels and target customers for campaigns.
- Completed in-depth reviews of market conditions and customer preferences for different products.
Certification
- A one month online certificate course on “Fundamental of Digital Marketing” from Google Digital Unlocked, in April ’19.
- A 30 days project based summer training at Unisoft Technologies with project on “Hotel Management with advanced java ”.
- A one month certificate course on “Core Java” from UP Hill Electronics Corporation Ltd. (A UK Govt. Undertaking).
- One month certificate course on “MS Office 2007 ” from UP Hill Electronics Corporation Ltd. (A UK Govt. Undertaking).
Timeline
Senior Executive - Inside Sales
Synergy Software Ltd.
04.2024 - Current
Sales Executive
Mediology Software Pvt Ltd.
04.2023 - 07.2023
Sales Associate
Clavis Technologies Pvt. Ltd.
11.2021 - 04.2023
Executive - Client Servicing Annual
IndiaMart Intermesh Limited
02.2021 - 11.2021
Education Executive
Aakash EduTech Pvt. Ltd. | Meritnation
01.2020 - 03.2020
MBA - Marketing And Operations
GL Bajaj Institute of Management And Research
B.Tech - Computer Science Engineering
Dev Bhoomi Institute of Technology
Intermediate -
St. Joseph's Convent School
- A one month online certificate course on “Fundamental of Digital Marketing” from Google Digital Unlocked, in April ’19.
- A 30 days project based summer training at Unisoft Technologies with project on “Hotel Management with advanced java ”.
- A one month certificate course on “Core Java” from UP Hill Electronics Corporation Ltd. (A UK Govt. Undertaking).
- One month certificate course on “MS Office 2007 ” from UP Hill Electronics Corporation Ltd. (A UK Govt. Undertaking).
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