Shubham Ghosh

• Lead a skilled Customer Success team of 3 professionals, driving seamless implementation of Procuzy solution for manufacturing clients, ensuring on-time delivery and customer satisfaction.
• Manage the entire customer journey, from onboarding through to post-sales support, focusing on maximizing solution adoption, delivering user training, and fostering continuous engagement.
• Collaborate closely with cross-functional teams, including sales and product, to tailor solutions and drive continuous improvements in customer experience and retention.
• Develop and implement process improvements, streamlining the Procuzy implementation workflow and ensuring efficient resource allocation across projects.
• Monitor customer health metrics, identify risks, and proactively resolve issues, resulting in an increase in customer satisfaction and reduction in churn.

Kissflow is a no-code/low-code platform that empowers users with diverse technical backgrounds to design and personalize workflows without requiring extensive coding skills

• Oversee significant global enterprise accounts, aligning efforts across all Kissflow teams to attain the highest levels of customer satisfaction
• Manage $1.5 million customer portfolio, realizing a 20% growth in one year by closely collaborating with key stakeholders and providing solutions to address business challenges
• Serve as the exclusive contact for all post-sales activities, overseeing tasks from pre-implementation through steady state and renewal phases
• Create and present quarterly business reviews to strategic customer stakeholders for assigned accounts, providing guidance on the adoption and utilization of Kissflow
• Enhance Kissflow's standing in Gartner Peer Insights by collecting favorable reviews and client testimonials

• Creating and overseeing strategic collaborations with channel partners to stimulate revenue growth and expand market presence in LATAM
• Accountable for the identification and onboarding of new partners, while also cultivating and sustaining relationships with current partners
• Analyze market trends, competitor strategies, and partner performance to identify both opportunities and challenges in the LATAM region
• Grew the partner ecosystem to encompass 30 partners, leading to a contribution of 250k in Annual Recurring Revenue (ARR)
• Served as the primary liaison for partners throughout LATAM, collaborating with cross-functional teams to offer support and guidance in relation to partner activities

Adrenalin Esystems is a leading provider of Human Resources Management Software (HRMS). Globally 700+ clients in 33+ verticals across 65+ countries have realised the value of human potential with Adrenalin.

• Led comprehensive business development efforts across the APAC region, with a primary emphasis on Singapore, Malaysia, and Brunei
• Undertook various responsibilities encompassing business development, account management, partner management, and providing support to the presales team in building proof of concept
• Managed the onboarding, enablement, and active involvement of partners in promoting and selling of HRMS suite throughout the region
• Successfully elevated revenue generation throughout the region by leveraging both partner channels and direct sales efforts.
• Acquired in-depth domain and product knowledge, combining it with sales expertise to deliver compelling sales pitches, conduct effective product demonstrations, and adeptly address objections.

Founded in 1996, Zoho Corporation is the software company behind three great brands: Zoho, ManageEngine and WebNMS. ManageEngine is an easy-to-use enterprise IT Management product used by over 1Mn+ users worldwide.

• Oversaw the product portfolio of ManageEngine, driving increased revenue generation in seven key states across the United States and Canada.
• Enhanced engagement with key accounts to guarantee optimal business performance and revenue stream.
• Supervised account renewals and conducted negotiations on price escalations with both customers and partners
• Collaborated seamlessly with product and support teams to guarantee customer satisfaction
• Examining customer usage data, forecasting potential renewal challenges, and implementing measures to reduce churn.