Travelling
Hi, I’m
Shubham Ghuge
Client Service Manager
Pune,Maharashtra
Summary
Results-driven and customer-focused client service manager with strong interpersonal and problem solving skills. Adept at generating leads and appointments using a range of data insight tools and communication methods. Experienced in supporting customers over the phone, email and able to build strong customer relationship resulting in consistent achievement of results.
Collaboratively work with Sales and Marketing team to develop lead generation strategies to generate lead opportunities with prospective customers that also includes inbound & outbound sales and marketing campaigns and initiatives.
Overview
5
years of professional experience
5
years of post-secondary education
Work History
SNS InsiderPune
Client Service Manager
05.2023 - 08.2023
Job overview
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Developed and implemented strategies to increase customer retention and sales.
- Utilized innovative sales techniques to upsell products and services.
Axiom Market Research & ConsultingPune
Team Lead
04.2021 - 03.2023
Job overview
- Collaboratively work with sales, marketing team and EI leadership to develop lead generation strategies to generate lead opportunities with prospective customers.
- Initiating lead/demand generation strategies that include inbound/outbound sales and marketing campaigns and initiatives.
- Providing consistent, concise, accurate and timely weekly/monthly sales lead generation activity reports to management.
- Working collaboratively in a team environment and independently.
Axiom Market Research & ConsultingPune
Data Research Analyst (CDQA)
04.2019 - 04.2021
Job overview
- Participating actively in LinkedIn and web research activities to create target lead profiles to market to.
- Building up lead database in company's CRM and updating them as per most recent communication and updates.
- Researching & Identify potential B2B prospects with help of various online tools and websites like Google, LinkedIn, Zoom Info, hoovers, Manta, Apollo etc.
Gradient Corporate TrainingsPune
Business Development Executive
09.2018 - 04.2019
Job overview
- Work with senior team members to develop and execute sales and marketing strategies to grow business.
- Attending networking events to attract and retain clients.
- Performed website content management tasks to enhance company marketing techniques and promote brand exposure.
FinWiserPune, Maharashtra, India
Marketing Intern
05.2018 - 08.2018
Job overview
- Managed customer expectations and helped navigate sales processes.
- Conducted market research to assess customer needs and preferences.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Provided product and technical support to customers.
Education
IndSearch Institute of Management Studies ResearchPune
MBA from Marketing
07.2017 - 05.2019
Shri Shivaji CollegeParbhani
BBA from Marketing Management And Research
07.2014 - 04.2017
Skills
Business Development
Conducted training and mentored team members to promote productivity and commitment to friendly service
Sales proficiency
Customer Relations
Optimized resource allocation by implementing workload management strategies, improving employee satisfaction and productivity levels
Interests
Cooking
Software
LinkedIn Sales Navigator
Apollo
Zoom Info
D&B Hoovers
Timeline
Client Service Manager
SNS Insider
05.2023 - 08.2023
Team Lead
Axiom Market Research & Consulting
04.2021 - 03.2023
Data Research Analyst (CDQA)
Axiom Market Research & Consulting
04.2019 - 04.2021
Business Development Executive
Gradient Corporate Trainings
09.2018 - 04.2019
Marketing Intern
FinWiser
05.2018 - 08.2018
IndSearch Institute of Management Studies Research
MBA from Marketing
07.2017 - 05.2019
Shri Shivaji College
BBA from Marketing Management And Research
07.2014 - 04.2017