Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Shubham Gupta

Shubham Gupta

Customer Experience Specialist
Meerut

Summary

Knowledgeable and dedicated customer service professional with extensive experience in major industries like Ecommerce, US Banking and US travel.

Worked with different teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

5
5
years of professional experience

Work History

Customer Experience Specialist

Fareportal India Pvt. Ltd.
05.2022 - 10.2023
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.

Senior Customer Service Representative

Ienergizer India Ltd.
01.2020 - 08.2021
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Customer Service Representative

Tech Mahindra Business Services
09.2018 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally for the renowned Ecommerce brand Flipkart.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

B.Tech - Electronics And Communications Engineering

Meerut Institute of Engineering And Technology
Meerut, UP
04.2001 -

Skills

Professional Skills

Expert in Hindi and english content writing, blogging, and article writing

Expert in data analysis using Microsoft Power BI (Expert)

Data Interpretation and analysis using MS Excel (Expert)

Soft skills

Possess strong team building and team management skills

Great understanding of Customer Needs in different domains

Ability to keep Calm and Professional Under Pressure

Problem-solving abilities

Interests

Reading books, playing chess and travelling

Timeline

Customer Experience Specialist

Fareportal India Pvt. Ltd.
05.2022 - 10.2023

Senior Customer Service Representative

Ienergizer India Ltd.
01.2020 - 08.2021

Customer Service Representative

Tech Mahindra Business Services
09.2018 - 12.2019

B.Tech - Electronics And Communications Engineering

Meerut Institute of Engineering And Technology
04.2001 -

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