Shubham Gupta
Noida
Summary
Dynamic customer service professional with a proven track record at IEnergizer, excelling in client support and analytical thinking. Recognized for maintaining high-quality performance while efficiently resolving inquiries and enhancing customer satisfaction. Adept in team leadership and technical support, ensuring seamless product experiences for clients.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
IEnergizer
Noida
07.2022 - Current
- Assisted customers with inquiries and supplied reliable information concerning products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via email and chat.
- Maintained consistent performance in quality parameters.
Chef
Dishout Express
Noida
07.2020 - 07.2022
Education
Bachelor - Hotel Management, Hospitality
RIG Institute of Hospitality & Management
Greater NoidaSkills
- Client support
- Analytical thinking
- Effective listening
- Typing accuracy
- Time efficiency
- Team leadership
Hobbies and Interests
Cooking
Bike Riding
Poetry
Timeline
Customer Service Representative
IEnergizer
07.2022 - Current
Chef
Dishout Express
07.2020 - 07.2022
Bachelor - Hotel Management, Hospitality
RIG Institute of Hospitality & Management
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