Shubham Gupta
Barwala
Summary
Accomplished Operation Manager at Bajaj, adept in financial reporting and process improvement. Enhanced customer satisfaction through effective complaint resolution and streamlined operations. Proven track record in project management, leveraging Microsoft Office skills to drive results. Successfully trained teams, boosting efficiency by 20%. Excellent communicator, fostering collaboration across departments for optimal performance.
Overview
8
8
years of professional experience
Work History
Operation Manager
Bajaj
Derabassi
10.2021 - Current
- Coordinated with other departments such as accounting and finance when needed.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Managed and trained cashiers on proper cash handling procedures.
- Evaluated current processes, identified areas for improvement and implemented solutions accordingly.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
Junior Engineer
GBP
Mohali
10.2017 - 08.2021
- Prepared technical drawings detailing the layout of buildings, roadways, parking lots and other structures.
- Developed detailed designs for civil engineering projects, including roads and bridges.
- Provided guidance to contractors regarding best practices for completing civil engineering tasks.
- Collaborated with architects and structural engineers on various aspects of construction projects.
- Conducted field inspections to assess the quality of workmanship and materials used in construction projects.
- Prepared progress reports outlining the status of ongoing construction activities.
Education
BTECH - Civil Engineering
MAHARSHI MARKANDESHWAR UNIVERSITY
Mullana05-2017
12th - Non-Medical
HBSE
Barwala04-2013
10th -
HBSE
Barwala03-2011
Skills
- Process improvement
- Operations management
- Cash handling procedures
- Sales (PL, SAL PL)
- Microsoft office
- Microsoft Excel and PowerPoint
- Excellent written and verbal communicator
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Operation Manager
Bajaj
10.2021 - Current
Junior Engineer
GBP
10.2017 - 08.2021
BTECH - Civil Engineering
MAHARSHI MARKANDESHWAR UNIVERSITY
12th - Non-Medical
HBSE
10th -
HBSE
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