Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shubham Gurjar

Jodhpur

Summary

Gifted professional with a drive to provide remarkable service. A true people person who enjoys resolving issues and understands the importance of corporate branding. Looking to be the next successful manager at a high-end company

Overview

10
10
years of professional experience

Work History

Duty Manager

miraj entertainment Ltd.
JODHPUR
06.2023 - 05.2024
  • Developed and implemented strategies to improve customer service.
  • Maintained accurate records of staff attendance, sales figures and stock levels.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Scheduled and organized daily shift rotations for a team of up to 15 employees.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Monitored performance of staff members, offering advice where appropriate.

Guest Delight Manager

Domino's Pizza
jodhpur
07.2022 - 12.2022
  • Managed and coordinated 35-person team to be hardworking professionals.
  • Achieved outstanding customer satisfaction through effective team management.
  • Cooperated with related service provision agencies to expand service offerings.
  • Developed and implemented standards and procedures to guide staff activities.
  • Championed regulatory compliance and prepared for external audits.
  • Built professional networks with other businesses, partners and stakeholders.
  • Maintained smooth-running operations through staff coordination and budget control.
  • Addressed and solved customer issues and complaints without difficulty.
  • Coordinated training to improve operations, team morale and customer service.
  • Controlled expenditures, comparing suppliers to achieve maximum cost-effectiveness.
  • Conducted regular stock counts on inventory containing up to 50 product varieties.
  • Responsible for handling all banking activities.
  • Team handling( Hiring & Training Process and team building engagment.
  • Taking care of stock & ensure the stock availability to avoid stock out.
  • Proper PRP for rush hours & control on wastage & pilferage Control.

Duty Manager

inox liesure limited
jodhpur
01.2020 - 05.2022
  • Controlled daily workload based on current centre priorities.
  • Created and managed budgets to control expenses within agreed targets
  • Resolved guest complaints about equipment, classes or policies with focus on maintaining customer loyalty.
  • Checked supply stocked and placed new orders, keeping levels balanced between expected demand and budget targets.
  • Maintain compitition tracker for better Performance.
  • Customised customer experiences to build brand loyalty.
  • Collaborated with staff to formulate budgets and improve department revenue.
  • Guided teams in product merchandising and inventory management.

Customer Service Executive

policy bazar
gurgaon
02.2019 - 12.2020
  • Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
  • Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
  • Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
  • Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
  • Followed company regulations, policies and processes.
  • Applied company policy and procedure to increase customer satisfaction.

Travel Agency Manager

Nikhil Tours & Travells
jodhpur
07.2016 - 10.2018
  • Mentored and trained new staff members, leading by example to provide optimum customer satisfaction.
  • Arranged work rotas for staff and allocated tasks to complete required tasks on time.
  • Liaised with travel partners to manage bookings and schedules.
  • Took part in familiarisation visits to new destinations to gaian information on issues and amenities of interest to consumers.
  • Provided detailed, tailored travel advice and bookings for customers, meeting individual needs and budgets.
  • Analysed customer feedback to make necessary improvements to service delivery processes.

Hotel Manager

Hotel bachan Niwas
jodhpur
07.2014 - 06.2016
  • Staff Roster
  • Guest Handling
  • Order stock according to need and control wastage
  • Manage online & Offline bookings
  • Manage events & Parties in restaurent area
  • Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
  • Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
  • Hired and mentored new employees while demonstrating the best methods for serving clients and guests.

Education

m.com - post graduation

Onkarmal somani college of commerce
Jodhpur, RJ
2019

BBA - graduation

lachoo memorial college
Jodhpur, RJ
2017

12th - science maths

Shiv Jyoti Sr. Sec School
Kota, RJ
2012

10th -

B.R Birla public School
Jodhpur, RJ

Skills

  • Reporting
  • Dining reservations
  • Customer service
  • Project oversight
  • Workflow optimisation
  • Operations management
  • Payroll and scheduling
  • Democratic leadership
  • Event planning and management
  • Sales performance monitoring
  • Staff development and mentoring
  • Labour and food cost control
  • Recruitment and hiring
  • Quality Assurance (QA)
  • Recipes and menu planning
  • Cleaning and sanitation procedures
  • Social media networking

Timeline

Duty Manager

miraj entertainment Ltd.
06.2023 - 05.2024

Guest Delight Manager

Domino's Pizza
07.2022 - 12.2022

Duty Manager

inox liesure limited
01.2020 - 05.2022

Customer Service Executive

policy bazar
02.2019 - 12.2020

Travel Agency Manager

Nikhil Tours & Travells
07.2016 - 10.2018

Hotel Manager

Hotel bachan Niwas
07.2014 - 06.2016

m.com - post graduation

Onkarmal somani college of commerce

BBA - graduation

lachoo memorial college

12th - science maths

Shiv Jyoti Sr. Sec School

10th -

B.R Birla public School

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Shubham Gurjar