Gifted professional with a drive to provide remarkable service. A true people person who enjoys resolving issues and understands the importance of corporate branding. Looking to be the next successful manager at a high-end company
Overview
10
10
years of professional experience
Work History
Duty Manager
miraj entertainment Ltd.
JODHPUR
06.2023 - 05.2024
Developed and implemented strategies to improve customer service.
Maintained accurate records of staff attendance, sales figures and stock levels.
Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Scheduled and organized daily shift rotations for a team of up to 15 employees.
Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
Monitored performance of staff members, offering advice where appropriate.
Guest Delight Manager
Domino's Pizza
jodhpur
07.2022 - 12.2022
Managed and coordinated 35-person team to be hardworking professionals.
Achieved outstanding customer satisfaction through effective team management.
Cooperated with related service provision agencies to expand service offerings.
Developed and implemented standards and procedures to guide staff activities.
Championed regulatory compliance and prepared for external audits.
Built professional networks with other businesses, partners and stakeholders.
Maintained smooth-running operations through staff coordination and budget control.
Addressed and solved customer issues and complaints without difficulty.
Coordinated training to improve operations, team morale and customer service.
Controlled expenditures, comparing suppliers to achieve maximum cost-effectiveness.
Conducted regular stock counts on inventory containing up to 50 product varieties.
Responsible for handling all banking activities.
Team handling( Hiring & Training Process and team building engagment.
Taking care of stock & ensure the stock availability to avoid stock out.
Proper PRP for rush hours & control on wastage & pilferage Control.
Duty Manager
inox liesure limited
jodhpur
01.2020 - 05.2022
Controlled daily workload based on current centre priorities.
Created and managed budgets to control expenses within agreed targets
Resolved guest complaints about equipment, classes or policies with focus on maintaining customer loyalty.
Checked supply stocked and placed new orders, keeping levels balanced between expected demand and budget targets.
Maintain compitition tracker for better Performance.
Customised customer experiences to build brand loyalty.
Collaborated with staff to formulate budgets and improve department revenue.
Guided teams in product merchandising and inventory management.
Customer Service Executive
policy bazar
gurgaon
02.2019 - 12.2020
Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
Followed company regulations, policies and processes.
Applied company policy and procedure to increase customer satisfaction.
Travel Agency Manager
Nikhil Tours & Travells
jodhpur
07.2016 - 10.2018
Mentored and trained new staff members, leading by example to provide optimum customer satisfaction.
Arranged work rotas for staff and allocated tasks to complete required tasks on time.
Liaised with travel partners to manage bookings and schedules.
Took part in familiarisation visits to new destinations to gaian information on issues and amenities of interest to consumers.
Provided detailed, tailored travel advice and bookings for customers, meeting individual needs and budgets.
Analysed customer feedback to make necessary improvements to service delivery processes.
Hotel Manager
Hotel bachan Niwas
jodhpur
07.2014 - 06.2016
Staff Roster
Guest Handling
Order stock according to need and control wastage
Manage online & Offline bookings
Manage events & Parties in restaurent area
Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
Hired and mentored new employees while demonstrating the best methods for serving clients and guests.