Shubham Jain
Performance Manager
Gwalior
Summary
Proven Performance Manager with a track record of enhancing hotel performance at OYO HOTELS & HOMES through innovative KPI tracking and partner relationship management. Excelled in driving revenue and guest experience, leveraging exceptional communication and problem-solving skills. Achieved significant targets by coordinating cross-functional teams, demonstrating a blend of analytical thinking and interpersonal communication.
Overview
7
7
years of professional experience
Work History
Performance Manager
OYO HOTELS & HOMES
Gurugram
08.2021 - Current
- Improved Hotels performance by implementing new KPI tracking systems and providing regular feedback.
- Manage bookings, revenue, pricing and performance standards for aligned properties
- Build and manage relationships with OYO partners
- Train partners and property managers on technology, growth and policy updates from OYO's network
- Drive guest experience at aligned properties
- Coordinate with cross-functional teams to meet business targets and service delivery
- Manage partner accounts for OYO’s profitability targets
- US Shift (6pm to 3am)
- Ensure that daily actions and decisions align with our company’s purpose.
Business Development Executive
Byjus
Indore
10.2019 - 04.2021
- Accountable to Drive revenue for business unit working on cold calling and in person appointments.
- Understand clients need and mapping product accordingly.
- Maintain Daily AHT, Login hours and number of appointments.
- This is Individual contributor role - Contacting potential customers through calls to set up meetings, counsel the
- Students on learning pedagogies and convert them to premium subscriber.
- Achieve weekly and monthly targets without failure.
Customer Support Specialist
Tech Mahindra Pvt Ltd
Noida
08.2017 - 10.2019
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback
- Worked in Tech Mahindra in” OYO TOTAL HOLIDAYS” outbound sales packages team. Where we use to book a holiday package to the customer according to their needs and requirements.
Education
Bachelor Of Technology - Electrical, Electronics And Communications Engineering
Mangalayatan University
Aligarh2017
Higher Secondary - Maths
Maa Pitambra Higher Secondary School
Dabra2013
Senior Secondary School - Maths
Sant Kanwar Ram Higher Secondary School
Dabra2011
Skills
Problem-Solving
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Interests
Playing Guitar
Singing
Table Tennis
Timeline
Performance Manager
OYO HOTELS & HOMES
08.2021 - Current
Business Development Executive
Byjus
10.2019 - 04.2021
Customer Support Specialist
Tech Mahindra Pvt Ltd
08.2017 - 10.2019
Bachelor Of Technology - Electrical, Electronics And Communications Engineering
Mangalayatan University
Higher Secondary - Maths
Maa Pitambra Higher Secondary School
Senior Secondary School - Maths
Sant Kanwar Ram Higher Secondary School
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