Shubham Jain
Performance Manager
Gwalior
Summary
Proven Performance Manager with a track record of enhancing hotel performance at OYO HOTELS & HOMES through innovative KPI tracking and partner relationship management. Excelled in driving revenue and guest experience, leveraging exceptional communication and problem-solving skills. Achieved significant targets by coordinating cross-functional teams, demonstrating a blend of analytical thinking and interpersonal communication.
Overview
7
7
years of professional experience
Work History
Performance Manager
OYO HOTELS & HOMES
Gurugram
08.2021 - Current
- Improved Hotels performance by implementing new KPI tracking systems and providing regular feedback.
- Manage bookings, revenue, pricing and performance standards for aligned properties
- Build and manage relationships with OYO partners
- Train partners and property managers on technology, growth and policy updates from OYO's network
- Drive guest experience at aligned properties
- Coordinate with cross-functional teams to meet business targets and service delivery
- Manage partner accounts for OYO’s profitability targets
- US Shift (6pm to 3am)
- Ensure that daily actions and decisions align with our company’s purpose.
Business Development Executive
Byjus
Indore
10.2019 - 04.2021
- Accountable to Drive revenue for business unit working on cold calling and in person appointments.
- Understand clients need and mapping product accordingly.
- Maintain Daily AHT, Login hours and number of appointments.
- This is Individual contributor role - Contacting potential customers through calls to set up meetings, counsel the
- Students on learning pedagogies and convert them to premium subscriber.
- Achieve weekly and monthly targets without failure.
Customer Support Specialist
Tech Mahindra Pvt Ltd
Noida
08.2017 - 10.2019
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback
- Worked in Tech Mahindra in” OYO TOTAL HOLIDAYS” outbound sales packages team. Where we use to book a holiday package to the customer according to their needs and requirements.
Education
Bachelor Of Technology - Electrical, Electronics And Communications Engineering
Mangalayatan University
Aligarh2017
Higher Secondary - Maths
Maa Pitambra Higher Secondary School
Dabra2013
Senior Secondary School - Maths
Sant Kanwar Ram Higher Secondary School
Dabra2011
Skills
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Flexible and Adaptable
Active Listening
Good Telephone Etiquette
Interpersonal Communication
Analytical and Critical Thinking
Teambuilding
Planning and Coordination
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Interests
Playing Guitar
Singing
Table Tennis
Timeline
Performance Manager
OYO HOTELS & HOMES
08.2021 - Current
Business Development Executive
Byjus
10.2019 - 04.2021
Customer Support Specialist
Tech Mahindra Pvt Ltd
08.2017 - 10.2019
Bachelor Of Technology - Electrical, Electronics And Communications Engineering
Mangalayatan University
Higher Secondary - Maths
Maa Pitambra Higher Secondary School
Senior Secondary School - Maths
Sant Kanwar Ram Higher Secondary School