Shubham Jain
Faridabad
Summary
Highly Motivated and customer-focused sales and service associate with over 5 years of experience in delivering outstanding customer service across chat, e-mail and voice channels. Skilled in providing product information, troubleshooting issues,managing customer inquiries and driving sales conversions in a blended environment. excellent communication, problem-solving, and multitasking skills, with a strong ability to build rapport with customers, resolve conflicts and contribute to sales goals.
Overview
6
6
years of professional experience
Work History
Sales and Service Associate
Marriott International, Inc.
Gurgaon
04.2019 - 10.2024
- Handled live chat, email, and calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Provided accurate answers and solutions to customer concerns, inquiries, and complaints.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Led on- and off-site customer support teams across multiple time zones.
Education
Bachelor of Hospitality Management - Hotel Management
International Institute of Hotel Management
New Delhi, India04-2018
Skills
- Customer service
- Live chat support
- Email communication
- Complaint resolution
- Record keeping
- Team leadership
- Client management
Languages
5,5
Personal Information
Skills
- Customer Service :- Chat, Email and voice support
- Customer Service :- Chat, Email and voice support
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Sales and Service Associate
Marriott International, Inc.
04.2019 - 10.2024
Bachelor of Hospitality Management - Hotel Management
International Institute of Hotel Management
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