Shubham Jain

Supported 3 clients on site on SOC Operations, Threat Hunting, Incident Response.Have a working understanding of Google Chronicle, Securonix and Crowdstrike EDR. Learning about creation of usecases for raising alerts.

• Managed customer expectations and helped navigate sales processes.
• Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
• Supported client acquisition strategies with pipeline management and lead qualification.

• Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
• Enhanced product quality through rigorous testing procedures and data analysis, leading to higher customer satisfaction ratings.
• Monitored and tracked team performance to identify and target deficiencies.

• Improved management skills by participating in rigorous training programs and workshops.
• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Gained knowledge of company policies, protocols and processes.