SHUBHAM JARTARGHAR
Bangalore
Summary
Result-oriented Transaction Monitoring Analyst with 2+ years of experience in identifying and mitigating financial crime risks. Seeking a role to leverage analytical skills and in-depth knowledge of AML regulations to protect financial institutions.
Overview
3
3
years of professional experience
Work History
Quality Analyst
Tata Consultancy Services
01.2024 - Current
- Provided training and guidance to frontline teams to improve escalation handling and customer service
- Prepared reports and presentations for management, highlighting escalation trends and improvement initiatives
- Providing resolutions to Bugs raised by the internal/external/the support team or the Customer within the SLA
- Worked closely as a consultant with an RCA Approach to resolve the intricacies in the process and got best possible solutions with team
- Data crunching and analysis through MS Excel and drawing visual insights through PowerBI for interactive reports and communication to the management
- Conducted real-time monitoring of customer transactions and reviewed alerts generated by the transaction monitoring system
- Monitor accounts and transactions regularly to identify any fraudulent activities
- Perform fraud investigations and submit reports to the concerned manager
- Verified the documents sent by the customer's (KYC) without missing the TAT
- Reporting clients on the status of all monitory transactions like such as Quality checks, Errors, Fraudulent information etc
- Preparing, sharing and discussing KPI reports of individuals in the team to guide and equip them with subject knowledge
Process Associate (Project: Resolution Life, Australia)
Tata Consultancy Services
05.2022 - 01.2024
- Proven expertise in managing New Business, Investments, Contributions, Withdrawals, and Alterations
- Skilled in daily administration and portfolio management across Australia
- Proficient in setting up new plans, conducting money-in and money-out transactions, and ensuring compliance with AML regulations through Fraud Check Investigations
- Provided Process improvement ideas to reduce TAT, cost reduction, and eventually making processes simpler and improving customer satisfaction
- Creating daily, weekly, monthly, and annual reports to be shared with clients
- Presenting weekly business reports of the team to the clients
- Efficiently managing the team in the absence of a team leader
- Managing and reporting the SLA’s to the top management
- (Managing Quality, solving queries of the team)
- Participated in the RPA Projects testing and production implementation
- Training for new recruits and updating the team on new process migration
- Migrated four different processes from onshore which led to a expand team and created learning opportunities
- Handling escalations from client in timely manner and assisting them in the queries
- Ensuring the work is completed within the given SLA with 100% Quality
- Performing account opening and on boarding activities, client data maintenance, and allocation of daily BAU and handling team mailbox as per the inflow
Education
Bachelors of Commerce - Commerce
KLE Society's J G College of Commerce
Hubballi01.2021
CLASS XII - Commerce
KLE College of Commerce
Hubballi01.2018
CLASS X - General Studies
Smt. Nirmala K Thakkar English Medium High School
Hubballi01.2016
Skills
- Analytical skills
- Client Relationships
- Business Process Management
- Compliance
- KYC
- Advanced Excel
- Tally ERP 9
- Microsoft Office 365
- SQL
- Canva
- PowerBI
Domain
- Finance
- Banking
- Investments
- AML-KYC
- Insurance
Languages
- English (Advance)
- Hindi (Advance)
- Marathi (Conversational)
- Kannada (Native)
Outstanding Experiences
- Secured BEST PERFORMER AWARD Twice in monthly performance rating | Tata Consultancy Services (RLS)
- Zero customer complaints and escalations | Tata Consultancy Services (RLS)
- Got several appreciations from onshore clients for best performance throughout my professional career.
- Identified and suggested process improvement ideas to streamline workflows and enhance efficiency, contributing to overall process optimization.
Applications Worked On
- Class Applications
- WMS
- Amazon workspace (AWS)
- Talisman
- Sales Force
- PowerBI
- AmpNet
Timeline
Quality Analyst
Tata Consultancy Services
01.2024 - Current
Process Associate (Project: Resolution Life, Australia)
Tata Consultancy Services
05.2022 - 01.2024
Bachelors of Commerce - Commerce
KLE Society's J G College of Commerce
CLASS XII - Commerce
KLE College of Commerce
CLASS X - General Studies
Smt. Nirmala K Thakkar English Medium High School
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