Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Barista
SHUBHAM JOSHI

SHUBHAM JOSHI

GURGAON

Summary

Results-driven Product Success professional with over 5 years of experience optimizing product development, enabling user adoption, and driving cross-functional collaboration. Proven expertise in streamlining operations, managing product lifecycles, and aligning customer insights with business goals. Adept at translating user feedback into product improvements, managing large-scale user bases, and delivering successful onboarding experiences. Strong background in stakeholder engagement, data-driven decision-making, and SaaS product support. Committed to maximizing product value, ensuring customer satisfaction, and contributing to sustainable business growth.

Overview

6
6
years of professional experience
5
5
Certification

Work History

Business Analyst - Product Success

Publicis Media
Gurgaon
05.2025 - Current
  • Drive product adoption through personalized onboarding experiences to enhance user engagement.
  • Collected and analyzed user feedback to improve satisfaction and minimize churn.
  • Collaborated with Product Management to shape the roadmap using real-world usage data.
  • Served as liaison between customers and engineering teams, ensuring product stability and usability.
  • Monitored key health metrics, including Net Promoter Score (NPS) and retention rates.
  • Enabled customer education via comprehensive documentation and targeted training sessions.
  • Developed scalable processes for support, onboarding, and success measurement.
  • Proactively identified and resolved issues affecting product experience and performance.

Associate Manager - Product Operations

Publicis Media
Gurgaon
05.2023 - 04.2025
  • Oversaw product operations and served as the primary user for a centralized access management system, using user feedback to prioritize and guide feature development.
  • Collaborated closely with the development team to create detailed user stories, ensuring alignment of feature requirements with business use cases.
  • Leveraged expertise in technical and business requirements to successfully launch high-impact product releases, resulting in a 10% increase in efficiency.
  • Played a key role in fostering collaboration among sales, engineering, and QA teams, bridging gaps for a media campaign planning product and establishing alignment and a shared vision.
  • Worked closely with the product development team to refine and optimize product specifications, enhancing overall product functionality.
  • Managed user access control for a centralized access management system spanning three applications, serving a user base of over 10,000.
  • Led the onboarding process for 20+ clients, consistently receiving 5-star ratings for exceptional service and support.
  • Mentored and guided new team members, leading to a 25% improvement in overall team performance and productivity.
  • Developed and maintained a comprehensive documentation repository to support organizational learning and reduce reliance on subject matter experts.
  • Efficiently managed feature requests and bug fix backlogs across multiple products, ensuring timely resolution and continuous improvement.
  • Managed detailed scoping documents for AI Solutions, translating business requiremnets into actionable technical specifications, driving efficient development and implementation.
  • Conducted thorough market research and competitive analysis to identify emerging AI trends and market opportunities, providing actionable insights.

Analyst

Publicis Media
Gurgaon
04.2021 - 04.2023
  • Enhanced data visualization operations for more efficient marketing team processes.
  • Expertise in Digital Analytics, Web-based Analytics, and Social Media analytics with a focus on strategy development.
  • Developed campaign success and business performance reports for Senior stakeholders and the Management team.
  • Provided valuable insights to enhance the marketing team's decision-making process.
  • Handled accounts of clients such as Samsung, PUIG, and LVMH.

Business Development Executive

Buyhatke India Pvt. Ltd.
Bengaluru
02.2020 - 03.2021
  • Worked on Salesla, a marketing product from Buyhatke.
  • Increased customer acquisition rates through effective implementation of targeted market segmentation and constructive contribution to pricing strategy discussions.
  • Collaborated closely with various Amazon brands and their decision-makers to drive success
  • Answered customers' questions regarding products, prices, and availability.

Business Development Associate

Clear Tax
Bengaluru
03.2019 - 01.2020
  • Worked closely on ITR and GST products of Clear Tax
  • Generating Leads and giving demos for the enterprise business
  • Objection handling regarding various aspects of GST and ITR software and its usability.

Education

Certificate of Higher Education - Digital Marketing

MICA
Ahmedabad, GJ
2021

Bachelor of Technology - Biotechnology

Amity University
Noida, UP
01.2019

Skills

  • Product Life Cycle Management
  • Process Optimization
  • Data Analysis and Reporting
  • Project Management
  • Agile methodologies
  • Market research techniques
  • SaaS products knowledge
  • Strategic thinking
  • Cross-Functional collaboration
  • Stakeholder engagement

Certification

  • Advance Excel
  • Product Marketing Management
  • SQL Bootcamp
  • JIRA: Basic administration
  • Generative AI for beginners

Timeline

Business Analyst - Product Success

Publicis Media
05.2025 - Current

Associate Manager - Product Operations

Publicis Media
05.2023 - 04.2025

Analyst

Publicis Media
04.2021 - 04.2023

Business Development Executive

Buyhatke India Pvt. Ltd.
02.2020 - 03.2021

Business Development Associate

Clear Tax
03.2019 - 01.2020

Certificate of Higher Education - Digital Marketing

MICA

Bachelor of Technology - Biotechnology

Amity University

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SHUBHAM JOSHI