Shubham Joshi
Haridwar
Summary
Energetic customer service representative with over 7 years of experience resolving complex customer inquiries. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Sales Manager
Geeta Industrial Solution
Haridwar
02.2020 - 02.2025
- Promoted sales: I visited different companies to promote sales and increase revenue.
- Built relationship: Developed a strong relationship with clients and stakeholders to drive business growth.
- Communication: Excellent communication skills, with the ability to effectively communicate with clients and internal teams.
- Product: Ribbons (ink ribbons or thermal ribbons for printing text, barcodes, or labels).
- Price marking: Printing prices or other information on products or labels.
- Compatibility: Ensure the ribbon is compatible with the client's printer model.
- Quality: Choosing high-quality ribbons for clear, durable prints.
Senior Advisor CRM
CONCENTRIX SERVICE INDIA PVT LTD
Gurgaon
11.2016 - 08.2019
- The line of business was consumer-facing, which means dealing with the customer through chat or email.
- The goal of my team is to ensure that our India central has 'zero site section.'
- My goal is to ensure that appropriate resolution is achieved with 100% quality of work, and to answer the escalation cases within the given SLA.
- We performed backed sales support online via email and chat, which helps keep our client sales engine running.
- Maintain a good knowledge of client products and services.
Education
Bachelor of Commerce - Accounting And Finance
HNBGU
Haridwar 06-2013
Skills
- B to B sales
- Problem solving
- Lead generation
- Sales operations
- Positive and upbeat
- Exceptional multi-tasker
- Multitasking and organization
- Client relationship management
- Verbal and written communication
- Customer relationship management (CRM)
Timeline
Sales Manager
Geeta Industrial Solution
02.2020 - 02.2025
Senior Advisor CRM
CONCENTRIX SERVICE INDIA PVT LTD
11.2016 - 08.2019
Bachelor of Commerce - Accounting And Finance
HNBGU
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