Summary
Overview
Work History
Education
Skills
Timeline
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Shubham Joshi

Shubham Joshi

Haridwar

Summary

Energetic customer service representative with over 7 years of experience resolving complex customer inquiries. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

8
8
years of professional experience

Work History

Sales Manager

Geeta Industrial Solution
Haridwar
02.2020 - 02.2025
  • Promoted sales: I visited different companies to promote sales and increase revenue.
  • Built relationship: Developed a strong relationship with clients and stakeholders to drive business growth.
  • Communication: Excellent communication skills, with the ability to effectively communicate with clients and internal teams.
  • Product: Ribbons (ink ribbons or thermal ribbons for printing text, barcodes, or labels).
  • Price marking: Printing prices or other information on products or labels.
  • Compatibility: Ensure the ribbon is compatible with the client's printer model.
  • Quality: Choosing high-quality ribbons for clear, durable prints.

Senior Advisor CRM

CONCENTRIX SERVICE INDIA PVT LTD
Gurgaon
11.2016 - 08.2019
  • The line of business was consumer-facing, which means dealing with the customer through chat or email.
  • The goal of my team is to ensure that our India central has 'zero site section.'
  • My goal is to ensure that appropriate resolution is achieved with 100% quality of work, and to answer the escalation cases within the given SLA.
  • We performed backed sales support online via email and chat, which helps keep our client sales engine running.
  • Maintain a good knowledge of client products and services.

Education

Bachelor of Commerce - Accounting And Finance

HNBGU
Haridwar
06-2013

Skills

  • B to B sales
  • Problem solving
  • Lead generation
  • Sales operations
  • Positive and upbeat
  • Exceptional multi-tasker
  • Multitasking and organization
  • Client relationship management
  • Verbal and written communication
  • Customer relationship management (CRM)

Timeline

Sales Manager

Geeta Industrial Solution
02.2020 - 02.2025

Senior Advisor CRM

CONCENTRIX SERVICE INDIA PVT LTD
11.2016 - 08.2019

Bachelor of Commerce - Accounting And Finance

HNBGU

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Shubham Joshi