SHUBHAM KALANI
Summary
Passionate about project execution, user experience, and technical strategy, with a strong foundation in product & project management. Adept at bridging the gap between technology and customer needs, optimizing workflows, and driving business impact. Recognized for delivering high-value projects, enhancing onboarding KPIs, and managing $100K+ MRR accounts. Seeking opportunities to build and scale impactful solutions for a larger audience
Overview
7
7
years of professional experience
Work History
VP of Operations
Jinee Inc.
06.2025 - Current
- Scaled operations from 50 to 400 active clients by instituting end-to-end SOPs, QA gates, SLAs, and governance, accelerating petition readiness, and reducing rework.
- Built the SOP/Playbook and external process rails (intake, attorney handoffs, privacy controls, shared trackers, invoicing, submission pipelines) for consistent, audit-ready execution.
- Led vendor management and attorney tie-ups: negotiated competitive fees, standardized RFE-free and free-refile commitments, set scorecards, MSAs, and SOWs, and ran mentorship-style intro calls to lift conversions.
- Product co-lead (MeritMap.ai, Navigator Fleet, Research/PR tools): authored PRDs, prioritized backlog, ran UAT, and shipped features (eligibility scoring, evidence-matrix builder, PR automation) to drive self-serve adoption.
- Ran org KPIs and analytics (approval, RFE, TAT, NPS, churn), owned escalations and roadmaps, and continuously updated processes to align with the latest USCIS trends and memos.
- Served as an expert evaluator and mentor; delivered intake assessments, personalized roadmaps, and weekly clinics; instituted performance systems (biannual appraisals, monthly bonuses, role scorecards) to raise quality and accountability.
Technical Project Manager
Amagi Media Labs
Bengaluru
05.2023 - Current
- Led end-to-end project execution, defining scope and prioritizing features for high-value clients, contributing to $100K+ in Monthly Recurring Revenue (MRR).
- Optimized AWS Elemental Media Services workflows, improving media processing efficiency and enhancing onboarding KPIs, leading to a CSAT score of 4.5.
- Collaborated with cross-functional teams to translate business requirements into actionable engineering tasks, accelerating feature deployment and improving turnaround time by 30%.
- Recognized as ‘Star of the Quarter’ for successfully managing high-impact client projects, ensuring seamless integrations and driving customer success
PM INTERN - PART TIME
RAGA.AI
10.2022 - 02.2023
- Identified 500+ potential clients and VCs in computer vision using Crunchbase and LinkedIn Sales Navigator.
- Prototyped MVP for Generative AI evaluation on Figma; developing algorithm in collaboration with the ML team.
PRODUCT CONS. INTERN - PART TIME
THENCE
09.2022 - 11.2022
- Identified technological gaps and opportunities by building a market map in Healthcare and Fashion retail.
- Analysed 15+ competitors; proposed 10+ novel product features, targeting a potential £100m+ B2B market.
PROGRAM MANAGER INTERN
MICROSOFT
04.2022 - 06.2022
- Ideated a GTM plan with £4M+ projected impact on 6+ potential tracks to pursue, with detailed execution.
- Curated potential edtech collaboration strategy; Estimated 2.1M+ impact on engagement and acquisition.
- Recommended 4+ actionable feature modules to improve engagement by defining productivity landscape.
SYSTEM ENGINEER
TATA CONSULTANCY SERVICES (TCS)
06.2018 - 06.2021
- Optimised resource allocation by 97.5% and reduced costs by 97.5% through improving the Job Scheduling Algorithm in AWS.
- Automated deployment of 8 microservices, bringing fault tolerance and a reduction of 20+ man hours per sprint.
- Reduced 90% cost by decreasing cloud containerised instances and dynamic resource allocation, Azure K8.
- Accomplished a 50% cost reduction by optimising SQL transactions and implementing an entry cache in the store's database.
- Conserved £26M per year worth of basket abandon value for a Fortune 500 retail client by migrating to a cloud version.
- Enhanced performance testing capabilities over 50% by embedding Python-based Locust in the CI/CD pipeline.
- Migrated £165k infrastructure and development cost by decomposing 4+ APIs, and implemented 7 proxy layers on Apigee.
- Achieved 82% query resolution by integrating an NLP chatbot in MS Teams for automating Jira ticket creation.
- Recognised in top 0.9% of 64k candidates as TCS Digital cadre; awarded with 200% compensation benefits.
- 1 out of 16 engineers from over 900 received a cumulative rating of 4.4 or higher; awarded the Star of the Quarter Award (Q2 2020).
Education
MBA -
IIM Calcutta
01.2023
B.Tech (Hons.) - Computer Science & Engineering
JAIPUR ENGINEERING COLLEGE AND RESEARCH CENTRE
01.2018
CLASS XII -
CBSE
01.2014
CLASS X -
CBSE
01.2011
Skills
- Technical project management
- Product and process management
- Cross-functional coordination
- Leadership and team development
- Analytical and critical thinking
- Stakeholder and vendor management
- Technical communication skills
- Client relationship building
Positions Of Responsibility
- IT Head, 7 lakes fest, IIM Calcutta, 2022, Headed 2-tier team of 10+ to oversee IT infrastructure of National fest handling 2.5m+ impression, Achieved 60% site speed optimisation by revamping php website to Godaddy hosted Wordpress
- Placement Coordinator, JECRC, 2018, Facilitated Training & Placement activities for batch of 600+ CSE, IT & ECE students; 30+ recruiters, Organised 18+ hrs cv prep workshops & aptitude programs, 7+ interview & doubt clearing session
Extras & Hobbies
- 2021, Pro Bono Tech Consultant for apparel startup Mannmani; Improved sales by 60% over last month
- 2024, Pro Bono Product Consultant for Jinee Inc - Helping them to define a best product fit & Roadmap.
- Secured 99.7 percentile in CAT among 1.9 L candidates; Scored 99.57 percentile in eLitmus pH test
- 2023, Term paper on understanding the accessibility & adoption of hi-tech products by visually impaired
- National Finalist Navi: Ranked top 31/2876 teams; Finalist in EY: Leaders of Tomorrow Case Comp
- Love to do : Esports (Dota 2, CSGo), Cooking, Travelling
Timeline
VP of Operations
Jinee Inc.
06.2025 - Current
Technical Project Manager
Amagi Media Labs
05.2023 - Current
PM INTERN - PART TIME
RAGA.AI
10.2022 - 02.2023
PRODUCT CONS. INTERN - PART TIME
THENCE
09.2022 - 11.2022
PROGRAM MANAGER INTERN
MICROSOFT
04.2022 - 06.2022
SYSTEM ENGINEER
TATA CONSULTANCY SERVICES (TCS)
06.2018 - 06.2021
MBA -
IIM Calcutta
B.Tech (Hons.) - Computer Science & Engineering
JAIPUR ENGINEERING COLLEGE AND RESEARCH CENTRE
CLASS XII -
CBSE
CLASS X -
CBSE
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