Reading, Writing
Shivam Khandelwal
Product Manager
New Delhi,DL
Summary
Experienced Product Manager with over 1 year of experience in Product Management and 4 years of experience in Data Analytics. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Associate Product Manager
Whitehat Jr
10.2020 - Current
- Shipped the teacher hiring platform for math dept - VESTA, scaled business by conducting multiple rounds of interviews for 5000 teachers.
- Conceptualized and deployed teacher training module in the learning management system integrated with Vesta, improved the quality of teachers hired for Math dept.
- The platform has been used to successfully train more than 5000 teachers.
- Improved the student in-class experience by enhanced customizations to the system, adding breakout room, enhanced UI and stabilized the platform, resulting in decreasing the class drop from 11% to 7% in a month’s time.
Product Analyst
Snapdeal.com
06.2019 - 10.2020
- Ads Revenue prediction : Predicted Ads revenue based on sellers' categories, demographics, sales, engagement, loyalty with Snapdeal and other similar features using Random Forest with R squared of 0.72 with a data set of 15,000 sellers.
- Analysed the impact of the Pricing Engine to reduce seller's product prices leading to increase in 2% orders and 1.2% GSV on platform by creating a competition among sellers.
- Analyzed and validated the impact of various seller onboarding features via A/B and non-A/B driven analysis.
- Analysed the impact of live chat support, incentivized lock-in campaigns.
- Resulting in 24% reduction in churn of new sellers.
- Reduced product-listing rejection by 8% with on screen validations, contextual prompts, chat-bot support.
- Improved lead to listing funnel by 20% with Mobile first onboarding, digital marketing and time-bound incentives to list, getting appropriate tracking in place and analyzing the impact.
Business Analyst
UnitedHealth Group
06.2016 - 06.2019
- Denial Prediction: Predicted whether a claim will be denied or not.
- Used Logistic regression to predict the possibility of denial as soon as a claim is filed.
- RCA for denial identification resulting in decrease in denials from 21% to ~13% over a span of two years.
- Figuring out the key issues for which calls were increasing, using transactional data of claims and calls history.
- Key claim issues were figured out which helped in fixing the system at the backend and helped reduce calls by 20%.
Education
Bachelor of Engineering - undefined
NSIT (University Of Delhi)
06.2012 - 06.2016
Skills
Product Conceptualisation
Interests
Timeline
Associate Product Manager
Whitehat Jr
10.2020 - Current
Product Analyst
Snapdeal.com
06.2019 - 10.2020
Business Analyst
UnitedHealth Group
06.2016 - 06.2019
Bachelor of Engineering - undefined
NSIT (University Of Delhi)
06.2012 - 06.2016
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