Shubham Kishore

Provided Technical Support related to software for a leading MNC in the Mobile and Computer market.

• Educated customers about Product or Service options and processed purchases.
• Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
• Made customers aware of current and new programs and services.
• Improved customer satisfaction by addressing and resolving their concerns in a timely manner.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Provided product and technical training for new hired employees and transition training for skilled employees to grow within the organisation.
• Assisted operations with identifying underperforming employees, performing root cause analysis, developing a training program based on the same and delivering the same to the employees, tracking their post refresher training performance.
• Assisted the management throughout multiple Compliance Audits in finding and creating the data required for the same.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Prepared project presentations and reports to assist senior staff.
• Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.