Summary
Overview
Work History
Education
Skills
Intership
Tools
Accomplishments
Affiliations
Timeline
Generic

Shubham Kosta

Pune

Summary

Collaborative Technical Support Engineer leveraging internal and external relationships to effectively address complex issues and improve ticket responses. Utilizes personal expertise and diverse professional connections to deliver exceptional support quality.

Overview

2
2
years of professional experience

Work History

Senior Technical Support Specialist

Concentrix
Pune
11.2022 - Current
  • Increased client satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
  • Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.
  • Proactively identified trends in technical issues, implementing preventative measures to reduce future occurrences.
  • Provided team support to achieve client satisfaction through hand-holding guidance.
  • Established a culture of continuous improvement within the team.

Education

Automobile Engineering

SRM University
Chennai

Kendriya Vidalaya No.4
Gwalior

Skills

  • Remote Diagnostics
  • System Troubleshooting & Hardware diagnostics
  • Software Updates & Operating System Resolution
  • Problem-Solving
  • Client Success Management
  • Technical expertise

Intership

  • 1 Month of Internship in Diesel Loco Shed, Ghorpadi.
  • 15 Days training in Indian Oil Research Centre Faridabad.

Tools

  • Work on Sprinklr as interfacing platform to interact with the client from multiple social media platform.
  • Used Salesforce as incident management platform to work on ticket and interact with multiple teams.
  • VMware

Accomplishments

  • Awarded "Employee of the Quarter" Award for consistent and exception performance from client.
  • Rewarded 6 months as "employee of the month" for leading the scorecard and stack ranking.
  • Overall 2nd rank in Paper Presentation in Annual Tech Fest, AARUSH.

Affiliations

  • Reading Books
  • Cricket
  • Music and Movies
  • Travel & Bikeride
  • Cooking

Timeline

Senior Technical Support Specialist

Concentrix
11.2022 - Current

Automobile Engineering

SRM University

Kendriya Vidalaya No.4

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Shubham Kosta