Shubham Kumar
AI Product Manager
Bengaluru
Summary
Seasoned AI product lead with extensive experience in developing and scaling Gen AI-driven solutions aimed at improving patient outcomes and driving operational efficiencies in the healthcare and pharmaceutical sectors.
Currently leading the end-to-end lifecycle of Gen AI product development at ZS Associates, including solution design, technical development, go-to-market strategy, sales enablement, and team building.
Overview
9
9
years of professional experience
Work History
AI Product Lead
ZS Associates
03.2022 - Current
Lead Product Owner for high-impact GenAI and AI/ML products in healthcare and pharmaceutical analytics, managing end-to-end solution development, cross-functional collaboration, and business value delivery.
Key Projects
1. GenAI-Based Patient Access Platform
- Built a GenAI tool to automate extraction and digitization of prior authorization (PA) policies, along with an intelligent chatbot for access queries and a configurable grading system.
- Impact:
90% reduction in manual effort for V&A teams.
5%+ improvement in patient fulfillment across 10+ brands.
Enabled advanced analytics on PA denials and fulfillment barriers.
2. Predictive Supply Chain Platform for Generic Drugs
- Led development of a RareBERT + XGBoost-powered forecasting model to predict generic molecule shortages and market shifts.
- Impact:
80%+ recall and 70%+ precision in shortage predictions.
10%+ revenue growth through proactive manufacturing and inventory adjustments.
3. GenAI Content Generation and Compliance Engine
- Developed a GenAI-driven engine to auto-generate marketing content and flag legal compliance issues using a guardrails-based framework.
- Impact:
80% reduction in content development time.
50% faster legal reviews, accelerating promotional workflows.
Operations Consultant
ZS Associates
07.2021 - 02.2022
Key projects
- Sales Drivers Analysis: Built models connecting rep activities (calls, samples) with prescription uptakes, influencing strategic launch plans.
- Drug Pricing Prediction Models: Forecasted drug pricing trends to enable proactive pricing strategies and negotiation readiness.
Associate Consultant
ZS Associates
01.2019 - 06.2021
Key Projects
- Patient Data Analytics: Led multiple analyses to uncover patient behavior patterns, improving adherence and fulfillment strategies for specialty brands.
- Launch Analytics Leadership: Managed a team delivering analytics support for product launches, contributing to 300% growth in client analytics adoption over 2 months.
Business Analyst
ZS Associates
07.2016 - 12.2018
Key Projects
- Streamlined conflict resolution workflows between medical representatives and corporate IC teams.
- Optimized data acquisition strategies, reducing data purchase costs by 30%.
- Developed production-ready incentive compensation models and sales analytics solutions.
Education
Bachelor of Technology - Mechanical Engineering
N.I.T Calicut
Kozhikode 04.2001 -
High School Diploma -
Delhi Public School
Dhanbad, India 04.2001 -
Skills
- Product Management
- Healthcare Consulting
- Generative AI
- Machine Learning
- Deep Learning
- Analytics
- Stakeholder Management
- Product Design and Strategy
Technical Skills
- Languages: Python, SQL
- Domain: Generative AI, RAG pipelines, Machine Learning (Neural Networks- ANN, CNN, RNN), Tensor Flow, Deep Learning, Incentive
Compensation, Sales Analytics, Launch Analytics, Business Analysis, Team Management, Patient Fulfillment - Tools: Jupyter, Google Colab, Excel, PowerPoint, Word, Tableau
- Libraries: Tensor Flow, Keras, Scipy, Scikit-learn, Seaborn, Pandas, NumPy, Matplotlib
- Gen AI Models : Azure Open AI models (GPT 4o, GPT 4), Anthropic Claude models (Claude 3.5 sonnet, Haiku)
Certifications
1. Data Science Nanodegree - Udacity
2. Tensor flow with Machine and Deep Learning - Coursera
3. Data Science with Python - Coursera
4. Machine and deep learning - Coursera
5. Statistical Thinking with Python - HackerRank
Timeline
AI Product Lead
ZS Associates
03.2022 - Current
Operations Consultant
ZS Associates
07.2021 - 02.2022
Associate Consultant
ZS Associates
01.2019 - 06.2021
Business Analyst
ZS Associates
07.2016 - 12.2018
Bachelor of Technology - Mechanical Engineering
N.I.T Calicut
04.2001 -
High School Diploma -
Delhi Public School
04.2001 -
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