Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

SHUBHAM KUMAR

Business support associate
Bengaluru

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Business Administrative Support Associate

Accenture Solutions Private
01.2023 - Current
  • Focused on consistency by topping the scorecard with maximum quality and zero escalations.
  • Assisted team members as well by providing process related trainings and conveying the updates to them.
  • Provided process ideas in each quarter to improve the operations workflow.
  • Always ready to take additional responsibilities and completed them on time along with daily activities.

Practitioner

Trigent Software Ltd. - IT Services Division
07.2022 - 12.2022
  • Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
  • Contributed to quality improvement ideas.
  • Focused on client satisfaction with professionalism.

Operations Analyst

First Advantage
02.2020 - 07.2022
  • Always focused on client satisfaction with thorough process knowledge and communication skills.
  • Strengthened communication between team and management.
  • Actively contributer ideas towards process growth.
  • Assisted in the development of operational policies and procedures.
  • Always took the additional responsibilities like leading client calls and daily meetings.

Advisor

Concentrix
02.2018 - 04.2019
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Resolved customer issues professionally by maintaining high satisfaction rates while minimizing escalations.
  • Improved operational efficiency by implementing new processes ideas and assisting team members on those.

E Service Associate

Zenpower technologies
01.2017 - 12.2017


  • Contributed to the development of operational policies and procedures that enhanced overall service quality.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Provided training to new associates, improving their skillset and productivity levels quickly.
  • Managed client accounts by updating information and processing transactions accurately.


Education

PUC - Science Education

Mithila University
Begusarai, India
04.2001 -

Skills

Time Management

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Interests

Football, Transfer market and match updates, FIFA

Timeline

Business Administrative Support Associate

Accenture Solutions Private
01.2023 - Current

Practitioner

Trigent Software Ltd. - IT Services Division
07.2022 - 12.2022

Operations Analyst

First Advantage
02.2020 - 07.2022

Advisor

Concentrix
02.2018 - 04.2019

E Service Associate

Zenpower technologies
01.2017 - 12.2017

PUC - Science Education

Mithila University
04.2001 -

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SHUBHAM KUMARBusiness support associate