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SHUBHAM KUMAR
Business support associate
Bengaluru
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Business Administrative Support Associate
Accenture Solutions Private
Bengaluru, India
01.2023 - Current
- Focused on consistency by topping the scorecard with maximum quality and zero escalations.
- Assisted team members as well by providing process related trainings and conveying the updates to them.
- Provided process ideas in each quarter to improve the operations workflow.
- Always ready to take additional responsibilities and completed them on time along with daily activities.
Practitioner
Trigent Software Ltd. - IT Services Division
Bengaluru
07.2022 - 12.2022
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Contributed to quality improvement ideas.
- Focused on client satisfaction with professionalism.
Operations Analyst
First Advantage
Bengaluru
02.2020 - 07.2022
- Always focused on client satisfaction with thorough process knowledge and communication skills.
- Strengthened communication between team and management.
- Actively contributer ideas towards process growth.
- Assisted in the development of operational policies and procedures.
- Always took the additional responsibilities like leading client calls and daily meetings.
Advisor
Concentrix
02.2018 - 04.2019
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Resolved customer issues professionally by maintaining high satisfaction rates while minimizing escalations.
- Improved operational efficiency by implementing new processes ideas and assisting team members on those.
E Service Associate
Zenpower technologies
01.2017 - 12.2017
- Contributed to the development of operational policies and procedures that enhanced overall service quality.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided training to new associates, improving their skillset and productivity levels quickly.
- Managed client accounts by updating information and processing transactions accurately.
Education
PUC - Science Education
Mithila University
Begusarai, India 04.2001 -
Skills
Time Management
Research
Quality Assurance
Workflow Optimization
Clerical Support
Technical Support
Multitasking
Team Bonding
Customer Service
Verbal Communication
Interests
Timeline
Business Administrative Support Associate
Accenture Solutions Private
01.2023 - Current
Practitioner
Trigent Software Ltd. - IT Services Division
07.2022 - 12.2022
Operations Analyst
First Advantage
02.2020 - 07.2022
Advisor
Concentrix
02.2018 - 04.2019
E Service Associate
Zenpower technologies
01.2017 - 12.2017
PUC - Science Education
Mithila University
04.2001 -