Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Shubham Kumar

Jind

Summary

Experienced IT Specialist proficient in diagnosing and resolving software, hardware, and cloud infrastructure issues. Demonstrated ability to troubleshoot effectively across diverse platforms, ensuring uninterrupted operational efficiency.

Overview

7
7
years of professional experience

Work History

GTCS Analyst

Prometric
Gurugram
02.2023 - Current
  • Provide production systems support that may include deployment, configuration, monitoring and troubleshooting of cloud infrastructure services (compute & network services).
  • Managed and maintained Active Directory, DNS, DHCP, server hardware, patch management, local storage, virtualization, and log monitoring.
  • Created ad group policies to enforce domain and OU level security of users and computer objects.
  • Proficient in writing basic SQL queries for data retrieval, insertion, updating, and deletion.

Operations Representative

Concentrix
Gurgaon
03.2022 - 02.2023
  • Provided technical assistance to PLE, SME customers with regards to product use or troubleshooting.
  • Generated reports on customer service metrics for management review.

Intern

MYSUN
Noida
06.2018 - 07.2018
  • ATL Market Activation & Brand Strategy

Intern

THDC
Rishikesh
06.2017 - 07.2017
  • Analysis of Dynamic Performance of VSHP under Grid Disturbances

Education

MBA - Marketing & Operations

Galgotias University
Greater Noida, UP
06-2019

B.Tech - Mechanical Engineering

Galgotias University
Greater Noida, UP
06-2019

12 - Science Education

Army Public School
Ahmednagar, MH
01.2014

Skills

  • Versatile skill in troubleshooting software, hardware & cloud infrastructure issues
  • I’ve experience working on Active directory, DNS & DHCP
  • Proficient in basic SQL commands
  • Good understanding of HTML/CSS
  • Computer skills: MS Office, MS Word, MS Power Point, MS Excel
  • Ability to translate structured and unstructured problems into analytical framework
  • Exceptional written and verbal communication skills

Languages

  • Hindi (Native), English (Advanced).

    • Accomplishments

    • Represented from Ahmednagar Midtown Lions Club in several NGO endeavors.
    • Represented NCC for 2years and displayed qualities of courage, discipline, spirit of adventure and sportsmanship.

    Timeline

    GTCS Analyst

    Prometric
    02.2023 - Current

    Operations Representative

    Concentrix
    03.2022 - 02.2023

    Intern

    MYSUN
    06.2018 - 07.2018

    Intern

    THDC
    06.2017 - 07.2017

    MBA - Marketing & Operations

    Galgotias University

    B.Tech - Mechanical Engineering

    Galgotias University

    12 - Science Education

    Army Public School

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