Excel
Shubham Kumar
French Specialist | Data Analyst | Accounts | IT & Investigation Expert
New Delhi
Summary
Experienced French Interpreter Investigator in the Accounts department, consistently providing precise interpretations and translations between English, French, and other languages. Deep understanding of cultural nuances facilitates effective communication. Committed to upholding accuracy and reliability. Seeking an organization that values hard work and leadership, as demonstrated by successful project involvement in previous company.
Overview
7
7
years of professional experience
2033
2033
years of post-secondary education
6
6
Certifications
5
5
Languages
Work History
FRAUD RISK INVESTIGATOR FRENCH SPECIALIST ACCOUNTS
Amazon Development Center India Pvt. Ltd
10.2020 - Current
- I regularly communicate in French and English via email and telephone with buyers, merchants, and internal stakeholders
- I am adept at identifying errors and minimizing risks posed by fraudulent activities
- This experience has honed my attention to detail, a crucial skill for the position I am applying for, and strengthened my proficiency in both French and English
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices for risk management
- Worked closely with colleagues across departments to ensure consistent application of risk management principles throughout the organization
- Assisted in the design of automated systems for monitoring potential risks, improving overall efficiency and accuracy
- Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness
- Offered training seminars on investigative techniques, elevating the skill level within the department and fostering collaboration among team members
- Researched criminal cases and led investigations to determine appropriate course of proceedings
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise
- Increased client satisfaction by effectively managing accounts receivable and payable processes.
- Streamlined patient eligibility verification processes, resulting in reduced wait times for service authorization approvals.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business objectives.
- Conducted research on emerging technologies to identify opportunities for innovation and improvement within the organization.
- Empowered students to solve complex problems using advanced Excel functions such as PivotTables, VLOOKUP, and conditional formatting tools.
- Promoted knowledge sharing within the company through the organization of well-maintained SOP repositories.
- Enhanced risk detection by implementing advanced fraud detection tools and techniques.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
FRENCH INTERPRETER AND DATA ANALYST
EXL SERVICES INDIA PRIVATE LIMITED
06.2019 - 08.2020
- Company Overview: Experienced with American Express Global Business Travel (GBT) leading business partner for managed travel, Aviation and Train SNCF
- Maintained and updated corporate traveler profiles with current information
- Enabled seamless collaboration among diverse teams by providing mediation through precise interpretation of ideas between English and French-speaking members
- Contributed to successful marketing campaigns by translating promotional materials into engaging French content for target audiences
- Enhanced communication by providing accurate and timely French interpretation services during meetings, conferences, and presentations
- Maintained confidentiality while interpreting sensitive information during legal proceedings, fostering trust among clients
- Handled sensitive information with professionalism and discretion
- Collaborated with team members to optimize travel recommendations and share industry knowledge
- Experienced with American Express Global Business Travel (GBT) leading business partner for managed travel, Aviation and Train SNCF
- Leveraged advanced Excel skills to manipulate large datasets efficiently and accurately.
- Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
- Developed standard operating procedures for the ticketing department, leading to consistency in service quality across all agents.
- Enhanced customer satisfaction by providing prompt and accurate ticketing services.
- Utilized MS Excel, SQL and other reporting tools to author accurate queries and generated reports for large data sets.
- Supported financial administration, ensuring accurate billing and membership renewals.
- Boosted efficiency, implemented digital filing system for receipts and invoices.
FRENCH LANGUAGE EXPERT AND DATA ANALYST
CONCENTRIX DAKSH INDIA PVT. LMT.
06.2018 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates
- Exhibited high energy and professionalism when dealing with clients and staff
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Developed a reputation for expertise in handling complex reimbursement cases, becoming a go-to resource within the team for assistance in problem-solving difficult scenarios.
- Demonstrated adaptability and a commitment to ongoing professional development, embracing new software systems and process changes with enthusiasm and ease.
Education
Bachelor's Degree (Honors) - French
UNIVERSITY OF DELHI
12th - undefined
GOVT. BOYS SR. SEC. SCHOOL
Computer Software And Media Applications - Information Technology
OXFORD INSTITUTE
New Delhi, India 04.2001 - 01.2014
10th - undefined
UNIVERSAL PUBLIC SCHOOL
MBA - HUMAN RESOURCES & MARKETING MANAGEMENT
GLOCAL UNIVERSITY
Saharanpur , Uttar Pradesh 07.2020 - 05.2022
Skills
Advanced Excel Skills
Certification
CRMA - Certified Risk Management Assurance
Personal Information
- Date of Birth: 12/21/96
- Nationality: Indian
- Marital Status: Single
Software
Paragon
Nautilus
Grass Tool
Opentext
SAP
SQL
MS-OFFICE
Timeline
FRAUD RISK INVESTIGATOR FRENCH SPECIALIST ACCOUNTS
Amazon Development Center India Pvt. Ltd
10.2020 - Current
MBA - HUMAN RESOURCES & MARKETING MANAGEMENT
GLOCAL UNIVERSITY
07.2020 - 05.2022
FRENCH INTERPRETER AND DATA ANALYST
EXL SERVICES INDIA PRIVATE LIMITED
06.2019 - 08.2020
FRENCH LANGUAGE EXPERT AND DATA ANALYST
CONCENTRIX DAKSH INDIA PVT. LMT.
06.2018 - 02.2019
Computer Software And Media Applications - Information Technology
OXFORD INSTITUTE
04.2001 - 01.2014
12th - undefined
GOVT. BOYS SR. SEC. SCHOOL
10th - undefined
UNIVERSAL PUBLIC SCHOOL
Bachelor's Degree (Honors) - French
UNIVERSITY OF DELHI
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