Summary
Overview
Work History
Education
Skills
Date of Birth
Gender
Timeline
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Shubham Kumar

Shubham Kumar

Faridabad

Summary

Forward-thinking Operations Specialist bringing two years of expertise in flight, car-rental, hotel & train reservations for Travel sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Amadeus GDS and MS-Office.

Overview

3
3
years of professional experience

Work History

Associate

Omprime Technology
03.2025 - Current
  • Assisted passengers via calls and emails using Sabre and Amadeus GDS to address inquiries, provide travel solutions, and manage flight and hotel itineraries.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Analyzed customer data to identify trends and anticipate customer needs.

Senior Representative

Concentrix
08.2023 - 03.2025
  • Provided exceptional customer service, resulting in positive feedback from clients and management alike for CWT.
  • Contributed to departmental goals by consistently achieving personal targets for both quality and quantity metrics.
  • Balanced multiple priorities simultaneously while maintaining composure under pressure during peak call volume periods.
  • Participated in ongoing training initiatives, staying up-to-date on industry trends and best practices for contact centers.
  • Enhanced team performance by consistently meeting and exceeding contact center KPIs.

Process Associate

IGT Solutions
07.2022 - 07.2023
  • Provided exceptional customer service and support to clients of EXPEDIA.
  • Handled customer inquiries, complaints, and requests via various communication channels, including phone, email, and live chat.
  • Resolved issues promptly and efficiently, ensuring customer satisfaction.
  • Demonstrated strong product knowledge and familiarity with booking and reservation systems.
  • Collaborated with team members to achieve departmental goals and targets.
  • Maintained accurate records of customer interactions and transactions.

Education

Master of Arts - Political Science

Atma Ram Sanatan Dharma College, Delhi University
New Delhi
2020

B-Tech - Engineering

Maharaja Surajmal Institute of Technology, GGSIPU
New Delhi
2017

12th Std - Science

St. Martin's Diocesan School
New Delhi
2012

Skills

  • Excellent communication skills, both verbal and written
  • Proficient in MS Office suite
  • Proficient with Amadeus and Sabre reservation systems
  • Strong problem-solving and analytical abilities
  • Ability to handle difficult customers and resolve conflicts effectively
  • Outstanding time management and organizational skills
  • Adaptability and flexibility to work in a dynamic and changing environment Strong attention to detail and accuracy

Date of Birth

27 August 1993

Gender

Male

Timeline

Associate

Omprime Technology
03.2025 - Current

Senior Representative

Concentrix
08.2023 - 03.2025

Process Associate

IGT Solutions
07.2022 - 07.2023

Master of Arts - Political Science

Atma Ram Sanatan Dharma College, Delhi University

B-Tech - Engineering

Maharaja Surajmal Institute of Technology, GGSIPU

12th Std - Science

St. Martin's Diocesan School

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