Shubham Kumar
Gurugram
Summary
Dynamic analyst with a proven track record at Wipro, adept at process improvement and cross-functional collaboration. Skilled in Microsoft Excel and effective communication, I successfully identified opportunities that enhanced efficiency and profitability, driving impactful analytics initiatives. Committed to delivering exceptional customer service and crafting innovative solutions to complex challenges.
Overview
6
6
years of professional experience
Work History
Analyst
Wipro
Gurugram
07.2024 - 07.2025
- Identified opportunities for process improvements across the organization.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Maintained accurate records of all data collected during analysis processes.
- Implemented strategies to take advantage of new opportunities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Representative
Concentrix
Gurgaon
01.2024 - 04.2024
- Provided exceptional service and support, going the extra mile to retain customers.
- Identified market opportunities to grow new business across dedicated accounts.
- Assisted the sales team with cold calling and following up on leads.
- Analyzed key performance indicators to identify effective strategies.
Associate
Amazon
Noida
04.2022 - 12.2023
- Assisted customers with selecting items and answering questions about products.
- Identified opportunities for process improvement and cost savings initiatives.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Identified and resolved customer needs promptly and efficiently.
Relationship Executive
teleperformance pvt ltd.
Noida
09.2019 - 08.2020
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
Education
Bachelor of Business Administration - Business management and marketing
Shri Ramswaroop Memorial University
Lucknow, UP01.2018
Skills
- Customer interaction
- Oral communication
- Dictation experience
- Business administration
- Microsoft Office proficiency
- Interoffice communications
- Meeting support
- Process improvement
- Microsoft Excel
- Team collaboration
- Customer service
- Effective communication
- Problem solving
- Microsoft PowerPoint
Languages
- Hindi, First Language
- English, Advanced C1
Timeline
Analyst
Wipro
07.2024 - 07.2025
Representative
Concentrix
01.2024 - 04.2024
Associate
Amazon
04.2022 - 12.2023
Relationship Executive
teleperformance pvt ltd.
09.2019 - 08.2020
Bachelor of Business Administration - Business management and marketing
Shri Ramswaroop Memorial University
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