Shubham Kumar
Hyderabad
Summary
An Assistant Manager - Banking Operations with over 3 years of experience in settlement operations, EOD/EOM/EOY processing, AML/KYC, reconciliations, and audit support for US and Canada markets. Strong in SOP governance, stakeholder coordination, and tech-change/UAT. Well-aligned to CDSL's DR-site settlement operations and SEBI-compliant processes.
Overview
4
4
years of professional experience
Work History
Assistant Manager - Operations
ICICI Bank
Hyderabad
01.2022 - Current
- Executed end-to-end settlement processes for US/Canada branches, including EFT/ACH/Wire/Cheque, credit/debit posting, and EOD/EOM/EOY closes, meeting TATs with strong control discipline.
- Coordinated with technology teams for system changes, parameter maintenance, and UAT; ensured operational continuity and readiness consistent with DR operating needs.
- Produced daily/monthly MIS, maintained audit-ready documentation, and supported internal/external audits to ensure AML/KYC compliance and record management.
- Acted as AML Officer (AMLO) for US/Canada operations, conducting transaction monitoring (AMLOCK), handling internal SARs, and performing due diligence for HNIs, corporations, and wealth vehicles.
- Managed the credit card settlement lifecycle, including queries, excess balance refunds, temporary credits for disputes, and rewards redemption within SLA.
- Drove queue hygiene with daily checks and random audits; improved productivity through training modules and process optimizations.
- Processed deceased/retirement account settlements (RRSP/TFSA), demand deposit analysis, and utility/vendor payments in line with policy.
- Best Maker Award (Aug '23) for high-volume accuracy in Q3.
- Hawk Eye Award for detecting a fraudulent document.
- Received 'Quest for Quality' certifications for automation projects that improved operational efficiency.
Education
B.Sc. - Mathematics Hons.
R.K.D College, Magadh University
01.2020
Skills
- Settlement Operations
- EFT
- ACH
- Wire
- Cheque clearing
- Credit/debit posting
- Credit card settlements
- Reconciliations
- DR Readiness & Continuity
- Process mirroring
- Cross-site coordination
- Cutover support
- EOD/EOM governance
- Regulatory & Audit
- AML
- KYC controls
- Documentation
- MIS
- Audit preparedness
- SEBI norms
- Process Excellence
- SOP updates
- UAT
- Parameter maintenance
- Productivity tracking
- Risk mitigation
- Stakeholder Management
- Liaison
- Payments/Settlements
- Monitoring/Compliance
- AMLOCK
- SWIFT ORM verification
- Authorization
- Reporting/Controls
- BRS
- SOP governance
- Audit documentation
Accomplishments
- Best Maker Award (08/23) for high-volume accuracy in Q3.
- Hawk Eye Award for detecting a fraudulent document.
- Received 'Quest for Quality' certifications for automation projects that improved operational efficiency.
Location Preference
Hyderabad, True, True
Languages
- Hindi
- English
- Bhojpuri
Fit For Role
- Directly Relevant Experience: My hands-on experience in settlement, EOD/EOM operations, and reconciliations directly maps to the operational execution required at a DR-site.
- DR Coordination: My experience coordinating with tech and ops teams for system changes and UAT mirrors the DR coordination needed with a primary site and systems teams.
- Regulatory Alignment: My strong documentation, MIS, and audit preparedness support SEBI-aligned inspections and regulatory responses.
- Operational Readiness: My comfort with shifts and process rigor aligns with the job description's expectations for a DR-site operations role.
Technical And Tools
- Payments/Settlements: EFT/ACH/Wire, cheque clearing, credit/debit posting
- Monitoring/Compliance: AMLOCK, SWIFT ORM verification/authorization
- Reporting/Controls: MIS, BRS, SOP governance, audit documentation, UAT
Languages
Hindi
First Language
English
Elementary
A2
Timeline
Assistant Manager - Operations
ICICI Bank
01.2022 - Current
B.Sc. - Mathematics Hons.
R.K.D College, Magadh University