Shubham Mahatme
Nagpur
Summary
Startup Enthusiast with over 8 years of experience and passion for building and scaling marketplaces that stand out for great customer experience with the goal to bring unparalleled convenience to Indian consumers by ensuring a highly reliable and consistent fulfillment experience on each and every order.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Senior Manager / Director of Operations & Business
Faito.in
05.2020 - 09.2022
- Category Head for launching 9 categories alignment ranging from Groceries, Fresh , Health & wellness with major KRA's as category selection, category user retention and frequency, Category top line and GMV
- Spearheaded rigorous acquisitions of partners for the freshly launched B2B vertical with vendor retention of 85% and upsell of partners by 55%
- Improved serviceability by 8%, bad orders, SLA by 4% and graceful degradation by reshuffling and restructuring delivery partner's shifts.
- Spearheaded Customer Success and key accounts portfolio to drive adoption, impact, innovation and ARR growth in existing accounts by leading CSAT, NPS, Cross selling , Freshdesk, Revenue, AOV, Conversion Rate, LTV, Repeat, Brand re-call etc.
- Piloted different payout constructs for the city & led to 55% cost reduction monthly leading to model and plan the right incentive structure to encourage and drive positive behavior, monitor adoption,fraud and put in place long term mechanism to ensure growth as per compliance and norms
- Own the complete end-to-end operations, design,planning and growth of last mile network and work closely with multiple stakeholders - Finance, Legal, other external stakeholders and leadership teams
- Oversee day-to-day gig worker acquisition and retention strategy
- Manage the monthly, quarterly, and annual budgeting process and P&L responsibilities and maintaining a working knowledge of all phases of operations
- Responsible for Strategy & Execution for overall growth of sales vertical - Inbound and Partnership and additionally, on-boarded top 10 revenue clientele for the company contributing 40% of the business
- Made process efficient by reduction of TAT to T+1 days by using menu engineering, Catalog management, Null search results and deep analysis on consumer behavior under different scenarios.
- Headed supply and operational excellence, business strategy, consolidation, target setting & execution, consumer & partner experience, designing performance assessment & penalty for delivery partners and vendors to track performance, implementation of expansionary measures of business & operations.
Vendor Manager II
Swiggy, Bundl Technologies Pvt Ltd
Nagpur
01.2019 - 05.2020
- Reduction of food preparation time by 6 minutes at city level leading to improvement on Delivery.
- Delivery Executive waiting time, further improvement on overall SLA of the city & reduction of bad orders by 2% MoM
- Efficiently managed 8000+ restaurants & provided assistance for curation of categories and revenue increase up to 30% individually.
- Structured partnership deals and negotiate favorable terms and conditions and onboard partners like McDonalds, Starbucks , Haldiram to name a few.
- Worked on IGCC (Instant Grievance Coupon Code) project related to Customer Success.
- Complains where there was direct impact of 1,80,000 INR per Month by frequently meeting the restaurant partners
- Own Restaurant Driven Cancellation (RDC) project wherein cancellations were reduced by 78% of the cancellation contribution by analyzing the trends which reduced the overall city Cancellation
- Managed multiple cities vendor management consisting of cities launches and city operations.
- Build, foster and grow partnerships with some of the largest brands in India.
- Own monthly , quarterly supply and monetization goals with strategic internal partners
- Shape product and business by building powerful and lasting partnerships that offers brands/merchants innovative ideas to grow
- Help product team discover brand/merchant needs more effectively and help evolve the services
- Work closely with various stakeholders internally - Marketing, Product team, and implementation teams to deliver.
Business Lead
Zepo Technologies Pvt Ltd
Mumbai
01.2018 - 12.2018
- As a Busines Head for Co's Prime model by onboarding clients by outbound research &create a pipeline generating more revenue for the company.
- Managed and oversaw a team of 20 BDM's and delegated tasks for timely execution in Bengaluru, Mumbai and Delhi.
- Scaled up the portfolio from 5 cr INR to 35 cr INR.
- Established relationships with key decision-makers within partner's organization to promote growth and retention
- Researched and identified opportunities for account growth, account penetration and market expansion
- Build and manage partnerships to achieve the overall business goals/objective.
- Manage partner relationships end-to-end from scoping, negotiations, contracting and launch.
- Develop a joint business plan for each partner and structure strategic initiatives jointly with partners.
- Work with the customer success team to work on strategically essential accounts for the partners.
Management Trainee, Intern
Mahindra Logistics Limited
Nagpur
05.2017 - 08.2017
- The only selected Management Trainee- Intern to work on a Greenbelt Project completed in 35 days at India's biggest stockyard with the capacity of 7500 tractors in, Problem Statement - Due to the high inward and outward and multiple tractor model it was difficult for a searcher to search the exact tractor parked in the stockyard
- Solution - Virtually mapped the stockyard by creating inward and outward assigned
- ID's by strategically allocating space as per the production plans for the tractors
- The inward ID's helped the stockyard team to park and identify the parking spot for the tractors
- TAT reduce to T+4 hours.
Startup Founder
Hospitality
05.2014 - 08.2016
- Central India's first late night food delivery service.
- Started the business with an amount of 5000 INR and scaled up the business with 20x.
- Startup got acquired by a hospitality company which runs a chain of 3 and 5 star hotels and resorts in India at a 7 digit INR amount.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
Education
MBA - Operations Management
IFEEL
07.2016 - 11.2018
BBA - Marketing Management And Research
D.A.I.M.S.R
05.2013 - 05.2016
Company Secretary - Company Law
I.C.S.I
01.2013 - 03.2016
Accomplishments
- Startup Idea got selected as one of the top innovate startup ideas at IIT Bombay
- Won multiple chess tournaments on districts and state level
- Worked for M.A.D as a volunteer.
Timeline
Senior Manager / Director of Operations & Business
Faito.in
05.2020 - 09.2022
Vendor Manager II
Swiggy, Bundl Technologies Pvt Ltd
01.2019 - 05.2020
Business Lead
Zepo Technologies Pvt Ltd
01.2018 - 12.2018
Management Trainee, Intern
Mahindra Logistics Limited
05.2017 - 08.2017
MBA - Operations Management
IFEEL
07.2016 - 11.2018
Startup Founder
Hospitality
05.2014 - 08.2016
BBA - Marketing Management And Research
D.A.I.M.S.R
05.2013 - 05.2016
Company Secretary - Company Law
I.C.S.I
01.2013 - 03.2016
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