Shubham Mali

Dynamic Salesforce Developer with over 3 years at Applikon IT Solutions, specializing in Sales, Service, Experience Cloud, and Salesforce CPQ. Proven expertise in Apex and LWC, driving successful data migrations and enhancing user experiences. A collaborative team player with strong analytical skills, adept at delivering innovative solutions under pressure.

• Certified Salesforce Administrator
• Salesforce Certified Platform Developer I

• Client Overview: US-based which delivers the technology and expertise marketers need to grow relationships, grow revenue, and ultimately grow their businesses.
• Role: Salesforce Developer
• Created Validation, Lead Assignment Rules as per business requirement.
• Designed and implemented entitlement processes within Salesforce Service Cloud to effectively manage customer service agreements, ensuring customers receive the level of support they are entitled to base on their service contracts.
• Developed custom entitlement management and milestone solutions using Salesforce Entitlements, tailored to meet the unique needs of clients.
• Implemented dynamic milestone timing functionality using Apex code and custom meta-data allowing for the prioritization and automatic adjustment of milestone completion times based on the urgency and importance of customer cases.
• Configured Email alerts and Email templates in different languages to send auto-responses to customers according to their contact languages via flow.
• configured Web-to-case and Email-to-case for business. Created queues, Custom meta-data for case routings and utilized all this in the flow.
• Handled scenarios like case reopening depending upon the business criteria (like when any incoming email receives on a closed case) through flows. Create an Authenticated Customer Community for the client’s Customers where they can log in, create cases and track their own cases via the portal, also facilitated the customer so they can escalate their cases from portal itself also we have exposed the knowledge articles on the community.
• Created Lightning component which will create the cases, and which placed on the community. Managing community data sharing using sharing sets.
• Applied best practices for data binding, Lightning Data Service (LDS), Apex integration, and event handling to create scalable and maintainable components.
• Ensured mobile-responsiveness and accessibility compliance in all LWC components used across community pages using SLDS.
• Created a Sharing Rule for the Customer community plus users who can access any account present in salesforce environment.

• Client Overview: US-based which delivers the technology and expertise marketers need to grow relationships, grow revenue, and ultimately grow their businesses.
• Role: Salesforce Admin/Developer
• We performed data loader jobs to load the Products, Price books and PricebookEntry records into the salesforce.
• Configured Products Bundle. Implemented product rules for the dynamic product selection within Bundled Product as per the business requirements. Created Quote templates as part of quote generation.
• CPQ Contracts life cycle management like amendments.
• Used data loader to deploy the products with product options, product rules, Price rules, Quote template, Sections, Content etc.
• Built an LWC to display related list data, including dynamic logic such as displaying a message when no active subscriptions are found for a record.
• Designed and implemented a CRUD-enabled LWC for managing a junction object, supporting insert, update, and delete operations with real-time UI updates and automatic synchronization with related parent objects when records are missing.

• Father's Name: Kailas Mali
• Date of Birth: 02/26/95
• Gender: Male

I hereby declare that the above information is true and correct to the best of my knowledge.

Mali Shubham Kailas

Pune