Dedicated Food and Beverage Executive with 2 years of experience overseeing operations, procurement, and service onboard. Proven success in streamlining supply chain processes, implementing safety policies, and enhancing customer satisfaction by ensuring accurate and prompt orders. Skilled in vendor coordination, inventory management, and maintaining high-quality presentation standards. Seeking to leverage expertise in delivering exceptional dining experiences to contribute to a dynamic food and beverage team.
Hi, I’m
SHUBHAM MAURYA
Food And Beverage Executive
New Delhi
Summary
Overview
6
years of professional experience
1
Certification
2
Languages
Work History
Pullman Novotel New Delhi
Food and Beverage Executive
07.2023 - Current
Job overview
- Created and enforced food and beverage safety policies to ensure compliance with organizational standards.
- Ensured all food and beverage orders were accurate and served promptly to increase guest satisfaction.
- Managed the food and beverage service onboard, ensuring all guests were provided with a positive experience.
- Resolved customer complaints involving food or beverage quality and service.
- Training and briefing on a daily basis to ensure staff competency and productivity.
- Represent and Assist the outlet manager to maintain the aspects and achieving the organization's objectives, goals, and targets.
Marriott International - W, Goa
Food and Beverage Executive
11.2022 - 05.2023
Job overview
- Increased staff performance with thorough training programs focused on service, safety, and product knowledge.
- Exceeded guest service expectations by providing friendly and courteous service to all guests.
- Provided excellent customer service, resulting in the establishment being voted the Best Local Bar in the area.
- Correctly interpreted customer orders and prepared drinks according to the establishment's standards.
- Collaborated with the kitchen staff to ensure a smooth and efficient food and drink service.
- Developed and implemented a system for tracking and managing liquor inventory in real time.
Andaz- A Concept By Hyatt
Food and Beverage Associate
01.2022 - 10.2022
Job overview
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Utilized upselling techniques to increase revenue and profitability, resulting in an increase in sales.
- Implemented a system for tracking guest preferences, resulting in improved customer service and loyalty.
- Coordinated with kitchen staff to ensure all orders were prepared according to specifications, and served on time.
- Resolved guest queries related to food and beverage promptly and with a positive attitude, resulting in an increase in guest satisfaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Hyatt Regency, Chandigarh
Food and Beverage Associate
01.2020 - 01.2021
Job overview
- Participating in ongoing briefings or training programs to enhance skills.
- Taking the guest orders accurately, and relaying them to the kitchen or bar.
- Serve food and beverages accordingly to guests promptly and professionally.
- Recommending wines, cocktails, or desserts to enhance the guest dining experience.
- Addressing guest queries such as food allergens, complaints, or concerns professionally.
- Ensure all guests feel valued, welcomed, and appreciated during their dining experience.
Education
Institute Of Hotel ManagementDehradun, India
Diploma from Food And Beverage
04.2001
University Overview
Sri Dev Suman Uttarakhand UniversityDehradun, India
Degree from Bachelor of Commerce
04.2001
University Overview
Shri Guru Ram Rai Public School.Dehradun, India
GED
04.2001
University Overview
Skills
Food and beverage operations
Certification
Hy-star platinum
Playing football, Traveling, tracking
Playing football, Traveling, tracking
playing football, travelling, and tracking
Timeline
Food and Beverage Executive
Pullman Novotel New Delhi
07.2023 - Current
Food and Beverage Executive
Marriott International - W, Goa
11.2022 - 05.2023
Food and Beverage Associate
Andaz- A Concept By Hyatt
01.2022 - 10.2022
Food and Beverage Associate
Hyatt Regency, Chandigarh
01.2020 - 01.2021
Institute Of Hotel Management
Diploma from Food And Beverage
04.2001
Sri Dev Suman Uttarakhand University
Degree from Bachelor of Commerce
04.2001
Shri Guru Ram Rai Public School.
GED
04.2001
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