Shubham Mishra

A seasoned Techno-Commercial professional in Medical-Device industry with over 10 years of work experience in service delivery, product application & remote support, pre-sales/post- sales product demonstration along with service contract/accessories sales revenue generation, leads generation with cross functional skills.

• Technical assistance and onsite training to customers on using product, thereby building a customer relationship funnel and leads generation.
• Implemented abilities to prioritize work among multiple calls Onsite and Remote Support for perfecting the commutation time, planning and schedule work accordingly.
• Maintained service records in CRM with Data integrity for multiple product range across industries primarily Ophthalmic/Non-Ophthalmic Device Industry.
• Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
• Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
• "My vision is to practically implement techno-commercial skills and learnings in terms of problem-solving using digital means for delivering the best results to the customer and the organization; in the process of developing self-competence and to grow with the growth of the organization in a challenging environment.

• Certified Engineer for RESCAN 700 & ARTEVO 800 3D Ophthalmic Surgical Microscope- High End ZEISS Factory trained in 2 weeks Germany Campus (April 2024).
• Enrolled as a part of self-skill development in MBA-Manipal Academy of Higher Education, Udupi Campus, Karnataka India. (2023-25)
• Promoted as a Regional Technical Specialist (Surgical Products) in North Region, regional support in handling Surgical Product in North India - Quater700 Launch, Demo and Installation, Lmera700, Calisto Eye IOL Master700, PHACO product of ZEISS.
• Certified for Computer/ IT -Network/DICOM/PACS on medical device troubleshooting in ZEISS e-Academy.
• Successfully completed training on the High-end Ophthalmic Surgical Microscope- Lumera 700 at ZEISS Germany Campus.(May 2019)
• Brought 1st ever customer under DREAM program in Bosch Eye Care (RBEI, Bangalore)- training & Installation in NORTH Region and managed service/sales in North India via distributor channel, managed leads generated and customer relationship in territory.
• Certified for CATARACT/VITRECTOMY equipment of Alcon within a year after joining and handling customer equipment independently in Alcon SINGAPORE Campus.
• Achieved Highest revenue contribution in Year 2014-15 & 2015-16 in North Zone towards CAMC/AMC and paid service in Alcon.
• Promoted as Distt. Service Manager in Johnson & Johnson (Ind.) Ltd. Payroll and certified for all instruments within a span of 1.8 years in May 2011.
• Won 'The rising star of the year' medal from Johnson and Johnson (India) Ltd. at yearly convention FOCUS 2010 held in MUMBAI for outstanding service support, customer retention and building customer relationship funnel.
• Was a part of 'Best Customer Technical Support Team- North' Silver achiever received from Johnson and Johnson (India) Ltd. at yearly convention FOCUS 2010 held in MUMBAI.
• Attended SSB interview for UES entry in Indian Navy, Bangalore.
• Won 2nd prize at Agra district dance-competition held by 'Uttar-Pradesh Sikhsha-sansthan'.
• Given a 'Cultural-Secretary' post for two consecutive years in School.

Functional knowledge of SAP, CRM for reporting, Windows IT tools for t Remote Support troubleshooting, CRM Application, MS- Office, Outlook, Web-browsing and Working knowledge architecture, Networking, Database Management with PACS & DICOM.

• 07/2016, 12/2017, Robert Bosch Engineering & Business Solutions, India, North Region, Managed North Region for Technical service and application, contracts Sales- in new Healthcare 'Eye Care solutions'.
• 05/2013, 02/2016, Alcon Laboratories (India) Pvt Ltd., India, Contributed with Leaders in Ophthalmology Surgical Equipment's and IOL's Manufacturing - as a Sr. Field Service Engineer troubleshooting, maintenance and Installation, generating revenue, sales support.
• 09/2009, 05/2013, Ortho Clinical Diagnostics (OCD), a division of Johnson and Johnson Ltd., Delhi, Gurgaon & outstation territory, Managed Technical Services along with AMC/CMC revenue collection services, supplied sales support within territory. Maintained Duty Roaster for Team, built a strong customer relationship-funnel, managed onsite spare parts inventory, keeping high Uptime. Achieved prompt completion of Preventive Maintenance, troubleshooting equipment installed at various premium Labs and Hospital sites across North. Installed and managed applications for various analytical Instruments and blood Immunodiagnostics instruments of OCD, a division of Johnson and Johnson Ltd. such as VITROS Fusion, integrated analyzers V-3600/ V-5600, Autovue, VITROS ECi, VITROS 250 Bio-Chemistry Analyzer.

Chetna Pandey

01/2023, Present, Carl ZEISS India (Bangalore) Pvt. Ltd., New Delhi, Managing service team workflow, technical aid, onsite training, pending and escalated calls-MTTR/FTFR, team spare part requests and escalation investigation., Providing First Level troubleshooting/ Retrofits and Preventive Maintenance to customers. Remote Technical Support and keeping high uptime of ZEISS Ophthal/ Non-Ophthal Medical Devices: Microscopes, PHACO-emulsification Device, Lasers, and Diagnostic equipment in North India & Delhi/NCR region. Responsible for FORUM/DICOM/Archive configuration, workflow enhancement, service revenue generation

• Father's Name: R.P. Mishra
• Mother's Name: Prabha Mishra
• Date of Birth: 08/22/1985
• Nationality: Indian
• Marital Status: Married

Male

• English
• Hindi

• Traveling & seeing Nature
• Tech & Gadgets Enthusiast
• People interaction & connection
• Social media
• Listening Music

Micro Controller based 'Mobile Controlled GSM Robot', Motion control is done by auto mode and using mobile/cell via GSM network. It uses DTMF tones generated in mobile's keypad to move right/left and back/forward.

• Pursuing 2 Year MBA online Mode from MAHE, Karnataka India to continue skill enhancement and learning.
• Member of Social cause in "JanSuraj" organization driven by Mr Prashant Kishore, India for the upliftment of poors and working towards eradicate hunger from lower section of society.