SHUBHAM MUDGAL
Dombivili
Summary
Experienced in overseeing daily operations and support functions to ensure a smooth workflow. Proficient in utilizing effective problem-solving techniques to promptly address challenges. Demonstrated success in enhancing team performance through strong leadership and communication skills. Track record of delivering results and driving success in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Process Operations Support
RELIANCE PROJECT & PROPERTY MANAGEMENT SERVICES LIMITED
07.2022 - Current
- Day-to-day Customer service operations focused on the attainment of key business metrics, continuous improvement initiatives End to End Customer resolution
- Maintained daily reports in MS Excel & Tableau and shared to higher Management to know the Efficacy of the Process
- Preparing Power BI dashboard & MIS of complete process view.
- Preparation of SOP of updated Process, which help to resolve customer issues with-in TAT.
Aarav Software PVT.LTD
01.2020 - 07.2022
- Worked has Consultant in SBI CMD Dept.
- Handling OFFUS disputes for Chargeback, Pre-Arbitration, Arbitration & as well as BO level
- To read EJ counter & Errors and to escalate on disputes according to that & to identify overage & shortage.
- Handling Escalation of Other Bank and to resolve it.
- Provide bank with necessary data regarding disputes such as EJ, CBR data, Images, or footages.
- Preparing Trickle (TTUM batches) to Credit Customer for accepted cases.
- Also Handling PRD level cases in Arbitration and handling escalation for the same.
- To Prepare Monthly & Quarterly MIS Report of Claims received, Penalties & Acceptance which shares with Board of Directors.
Executive, AGS Transact Ltd
11.2018 - 01.2020
- Worked has Consultant in SBI CMD Dept.
- Handling OFFUS disputes for Chargeback, Pre-Arbitration, Arbitration & as well as BO level
- To read EJ counter & Errors and to escalate on disputes according to that & to identify overage & shortage.
- Handling Escalation of Other Bank and to resolve it.
- Provide bank with necessary data regarding disputes such as EJ, CBR data, Images, or footages.
- Also Handling PRD level cases in Arbitration and handling escalation for the same.
Executive, Axis Bank
12.2017 - 11.2018
- Worked in ATM Reconciliation Process has a recon executive.
- Worked on EOD data & 4-way recon
- To read EJ counter & to Tally EOD & Recognize the overage & shortage
- Worked on CBR & having the knowledge about Excess & short mapping
- Also worked for BNA machine to reconcile the EOD data & book overage or shortage accordingly.
Education
PGDM - Financial Management
Welingkar Institute
Mumbai06.2024
Bachelor of Commerce - Accounting And Finance
Model College
Dombivali, India06.2017
Skills
- MS Excel
- Power BI
- MS word
- MS PowerPoint
- Web tools
- Data analysis
- Effective communication
- Critical thinking
- Can easily analysis raw data, preparing MIS reports
- Worked in NPCI, MasterCard & Visa portal
- Good project management and organizational skills
- Performer in pressure Certified has Employee of the Month in Pandemic for the minimize the losses
Languages
English, Marathi & Hindi.
Hobbies and Interests
Reading books, Music
Disclaimer
I hereby affirm that the information in this document is accurate and true to the best of my knowledge.
Personal Information
- Date of Birth: 10/18/94
- Nationality: Indian
Timeline
Process Operations Support
RELIANCE PROJECT & PROPERTY MANAGEMENT SERVICES LIMITED
07.2022 - Current
Aarav Software PVT.LTD
01.2020 - 07.2022
Executive, AGS Transact Ltd
11.2018 - 01.2020
Executive, Axis Bank
12.2017 - 11.2018
PGDM - Financial Management
Welingkar Institute
Bachelor of Commerce - Accounting And Finance
Model College
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