Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shubham Nagalgave

Associate Team Lead
Hyderabad,Hyderabad

Summary

Dynamic professional with a proven track record at Cognizant Technology Solutions, excelling in critical thinking and project management. Successfully led a team of 10+, enhancing operational efficiency and customer satisfaction. Developed impactful training programs, fostering team growth and improving skill sets, while effectively resolving complex technical issues.

Overview

6
6
years of professional experience
2
2
Certifications
4
4
Languages

Work History

Associate Team Lead

Cognizant Technology Solutions
07.2022 - Current
  • Maintained an overall safe work environment with employee training programs and enforcement of safety procedures
  • Analyzed business problems, identifying root causes and developing robust solutions
  • Maintained database systems to track and analyze operational data
  • Prepared proposal documentation and specifications based on user analytics
  • Developed effective training materials for diverse audiences, resulting in improved skill sets and increased job satisfaction
  • As a primary escalation manager for the site, working with the escalation team on customer and client escalations
  • Served as an escalation point for challenging technical issues, maintaining a high-resolution success rate
  • Led working groups to streamline processes and improve internal control mechanisms
  • Facilitated team meetings to discuss project updates and provide guidance on workflow
  • Mentored team members on best practices and provided coaching to foster professional growth
  • Oversaw team of 10+ associates, ensuring adherence to deadlines and task execution.

Senior Technical Support Associate

Tech Mahindra Ltd
Hyderabad
11.2021 - 07.2022
  • Provided remote support for complex technical issues, resolving them efficiently
  • Managed escalated customer cases, ensuring timely resolution and satisfaction
  • Troubleshot hardware and software issues to resolve technical problems efficiently
  • Provided technical assistance to customers via phone
  • Provided primary customer support to internal and external customers
  • Processed customer service orders promptly to increase customer satisfaction
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery

Senior Customer Support Associate

Sykes Business Services Of India Pvt Ltd
10.2019 - 11.2021
  • Supported cross-functional teams in achieving project milestones, ensuring timely delivery of products and services.
  • Coordinated training programs for new hires, ensuring seamless integration into the team and reduced ramp-up time.
  • Participated in performance review processes, providing constructive feedback and recommendations for individual growth and development.
  • Monitored team performance through regular evaluations and feedback sessions, leading to continuous improvement in individual and overall productivity.

Education

B.Tech - Computer Science Engineering

Krishnamurthy Inst of Tech And Engg
Hyderabad
07.2015 - 5 2019

Intermediate -

Pragati Maha Vidyalaya JR College
Hyderabad
06.2013 - 5 2015

SSC -

Reliance Hi-tech School
Hyderabad
01.2003 - 1 2013

Skills

Ability to Multitask

Critical thinking and problem solving

Effective Time Management

Ability to Work in a Team

International mobility management

Training and mentoring

Project Management

Research Skills

Certification

Google Cloud Certified - Cloud Digital Leader

Timeline

Google Cloud Certified - Professional Google Workspace Administrator

12-2024

Google Cloud Certified - Cloud Digital Leader

03-2024

Associate Team Lead

Cognizant Technology Solutions
07.2022 - Current

Senior Technical Support Associate

Tech Mahindra Ltd
11.2021 - 07.2022

Senior Customer Support Associate

Sykes Business Services Of India Pvt Ltd
10.2019 - 11.2021

B.Tech - Computer Science Engineering

Krishnamurthy Inst of Tech And Engg
07.2015 - 5 2019

Intermediate -

Pragati Maha Vidyalaya JR College
06.2013 - 5 2015

SSC -

Reliance Hi-tech School
01.2003 - 1 2013

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Shubham NagalgaveAssociate Team Lead