Shubham Naik
Working Professional
Aishwaryam Courtyard J-202 Sane Chowk Chikhali PUNE,Maharashtra
Summary
- Creative Technical Support Representative eager to find novel and productive solutions for customer issues.
- Adapts to unique complaints and queries with thorough research and expert critical thinking skills.
- Committed to problem resolution and customer satisfaction.
- Enthusiastic Technical Support Representative specialising in delivering outstanding customer service.
- Analytical and thorough in tackling customer issues.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Aircraft Trainee Technician
Go Airlines
Bagdogra, West Bengal
04.2019 - 10.2019
- On Job TRAINING At Go Air Bagdogra International Airport
- Aircraft Type : A-320 CEO-CFM-56-5B A-320 NEO -P&W1100G-JM
- Conducted pre-flight, thru- flight and post-flight maintenance transit inspections.
- Performed scheduled and unscheduled inspections.
- Maintained, inspected, adjusted and packed aircrew flight equipment.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Technical Support Advisor
Concentrix
PUNE, Maharashtra
07.2021 - Current
- Handled inbound customer calls and chat conversations from Salesforce websites.
- Responded to customer requests for products, services and company information.
- Assisted customers by answering questions and responding to inquiries.
- Adhered to company policies and scripts to consistently achieve call/chat-time and quality standards.
- Followed up with customers about resolved issues to maintain high standards of customer service via email.
Education
SSC -
S.N.B.P Internatonal School Morwadi, Pune
Pcmc Pune Maharashtra 05.2013 - 06.2014
HSC - Science
Pratibha Junior College Chinchwad, Pune
PCMC Pune Maharashtra 06.2015 - 06.2016
Diploma Course - Aircraft Maintenance Engineering
Hindustan Aerospace & Engineering, Pune
Pune Maharashtra 07.2016 - 10.2019
Bachelor Of Science - Aircraft Maintenance Engineering
Singhania Univercity
Jhunjhunu Pacheri Bari, Rajasthan 04.2020 - 01.2021
Skills
Technical issues analysis
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Technical Support Advisor
Concentrix
07.2021 - Current
Bachelor Of Science - Aircraft Maintenance Engineering
Singhania Univercity
04.2020 - 01.2021
Aircraft Trainee Technician
Go Airlines
04.2019 - 10.2019
Diploma Course - Aircraft Maintenance Engineering
Hindustan Aerospace & Engineering, Pune
07.2016 - 10.2019
HSC - Science
Pratibha Junior College Chinchwad, Pune
06.2015 - 06.2016
SSC -
S.N.B.P Internatonal School Morwadi, Pune
05.2013 - 06.2014
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