Retail Store Operations Specialist | 9+ Years of Expertise in Customer Management, Inventory Control, Demand Forecasting, and Supply Chain Optimization
1. Reduced stock shrinkage from 0.8% to 0.59% by identifying and eliminating root causes, exceeding the target of 0.5%.
2. Managed A&B codes and maintained a freshness score above 95% through accurate demand forecasting and piloting.
3. Analyzed catchment size and designed commercial strategies to increase sales.
4. Accountable for department P&L, including preparing and analyzing P&L reports.
5. Managed stock flow and inventory, ensuring efficient operations and minimal wastage.
6. Mentored and developed 12 direct teammates, with two promoted to department managers.
7. Led stock management strategies, achieving 94% stock accuracy and improving efficiency.
8. Reduced Stock Lifetime (SLT) from 60 days to 30 days in the cycling department through optimized inventory practices.
1. Managed 100% of store stock, ensuring accuracy and efficiency in inventory control.
2. Followed visual merchandising (VM) guidelines to maintain brand standards and enhance store appeal.
3. Handled daily stock movement of 600+ SKUs, reducing store lead time and improving regional operations.
4. Oversaw store operations, ensuring smooth functioning and adherence to processes.
5. Managed the store’s P&L, implementing cost-saving measures and resource planning to improve profitability.
6. Achieved an EBITDA of ₹90 lakhs YTD by reducing transportation costs and cutting delivery time by 15 days through optimized logistics.
1. Achieved 110% of the annual target (₹5 crore) for Cycling and Workshop category, contributing 18% to store turnover.
2. Mentored five full time teammates, helping them develop leadership and professional skills.
3. Managed stock control, maintaining a shrinkage rate of 0.57 % (below the target 0.8%).
4. Resolved Level 2 and Level 3 customer disputes efficiently, ensuring customer satisfaction.
5. Played a key role in recruitment by shortlisting and hiring candidates through the Decathlon Recruitment Program (DRD).
1. Increased sales for Decathlon’s Cycling brand (B-Twin) in both online and offline stores.
2. Handled daily tasks like team schedules, customer issues, vendor coordination, and stock management.
3. Managed store operations, ensuring safety, customer service, and smooth functioning.
4. Analyzed sales data, set daily goals, and improved store layout to boost business performance.
Supply Chain Management
Inventory Management & Stock Control
Demand Forecasting
Vendor Management
Data Analysis & Decision Making
Cost Reduction & Operational Efficiency
Team Leadership & Development
1. Ranked 1st in the country for Cycling S+ Strategy (S+6.8 Consistency) since December 2023.
2. Secured 2nd in the country for ABQ (ABQ 2.8) for three consecutive quarters.
3. Achieved 1st in the country for selling second-life products.
4. Reduced stock shrinkage from 0.8% to 0.59%, surpassing the 0.5% target.
5. Improved stock accuracy to 94% and reduced Stock Lifetime (SLT) from 60 to 30 days in the cycling department.