Summary
Overview
Work History
Education
Skills
Timeline
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Shubham Negi

New Delhi

Summary

Hardworking professional with top-notch conflict resolution skills, proactive mentality, and in-depth understanding of industry. Bringing multiple years of experience and dedication to promoting loyalty.

Overview

8
8
years of professional experience

Work History

Management Trainee

Genpact
Gurugram
07.2018 - Current
  • Assisted in preparing daily bank deposits of all incoming payments.
  • Investigated returned items such as NSF checks or incorrect payments.
  • Preparing daily reports of funds that are unidentified and unapplied.
  • Researched discrepancies between customers' payments and invoices.
  • Worked closely with Accounts Receivable team to ensure timely resolution of any issues or discrepancies related to cash application process.
  • Assisted with month end closing activities.
  • Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
  • Developed strong relationships with internal departments such as Sales, Accounting, Credit and Collections teams.
  • Performed monthly balance sheet reconciliations for assigned accounts receivable sub-ledgers.
  • Developed strong professional rapport with vendors and clients.

Collections and Quality Analyst

D.I. Management Pvt Ltd
02.2018 - 07.2018
  • Learned the collection process of SBI Cards, prepared reports of the agents based on their performances by monitoring their calls.
  • Handling recovery team with support of 15 callers and 10 Field Officers, Vintage 1, 360+ Days Past Dues.
  • Daily review and team meetings are scheduled with the team to keep track of the target in progress.
  • Handling escalations.
  • Assisted in the development of Quality Assurance procedures and protocols.
  • Provided thorough documentation on all quality control activities and results.

Customer Service Representative

Concentrix
Gurugram
07.2016 - 02.2018
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, and exchanges.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.

Education

Bachelor of Commerce - Commerce

Ramanujan College, Delhi University
Delhi
03-2016

Skills

  • Proficient in SAP
  • Staff Training
  • Operations Support
  • Workforce Management
  • Payment Processing
  • Cash Management
  • Account Reconciliation
  • General Ledger Entries
  • Customer Service

Timeline

Management Trainee

Genpact
07.2018 - Current

Collections and Quality Analyst

D.I. Management Pvt Ltd
02.2018 - 07.2018

Customer Service Representative

Concentrix
07.2016 - 02.2018

Bachelor of Commerce - Commerce

Ramanujan College, Delhi University

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Shubham Negi