Shubham Nikam

To work in an organization where I can enhance my knowledge with my inherent skill and work experience to contribute best for the growth of an organization while ensuring growth in personal career.

• Monitor and maintain the assigned accounts - Payments and dispute.
• Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements. Monitor customer payments activity, Payment Pattern to ensure receivables are collected in a timely manner.
• Ensure timely escalation in case of non-payment or no response.
• Clearing the Backlogs/overdue tickets on daily bases.
• Provide customer service with regards to sending statements, resolves client-billing problems and applying good customer service in a timely manner.
• Sending payment reminder to customer on every part payment of full payment.

• Knowledge Specialist, 1.3 years, Mphasis Ltd, EON IT park, Pune
• Customer Service Executive, 1.4 years, Suma Soft Pvt Ltd, Pune

• Payment processing (Invoice process) and SSI.
• Working for client klarna Swedish bank for payment transactions.
• Verifying and initiating payments transaction overall European markets.
• Validating the payment details/static details like invoice number, account number, name of the beneficiary and IBAN.. In order to perform the above task the following bank devices and portal - Deutsche bank, Nordea bank and ING bank.
• Working closely with clients and team.
• Preparing Ad-hoc reports and daily reports (EOD report and productivity reports on daily basis.
• Giving end to end training to new joiners and resolving the quarries regarding process.
• Supporting managers for consolidating and maintaining daily volume receive from onshore.
• Sending EOD reports to clients on daily basis (New project)

• Name : Shubham Vilas Nikam
• Religion : Hindu
• Nationality : Indian
• Date of Birth: 15th February 1994.
• Gender : Male
• Marital Status : Unmarried
• Permanent address : Sr. no -29, R.K. Puram Society, Dhanori, Pune -15.