Shubham Pal
Lucknow
Summary
Accomplished Regional Head at AamDhanE Private Limited, adept in operations management and strategic partnership development. Spearheaded growth strategies, achieving significant client satisfaction and efficiency improvements. Demonstrates exceptional leadership and analytical skills, with a proven track record of optimizing processes and enhancing profitability.
Overview
16
16
years of professional experience
Work History
Regional Head
AamDhanE Private Limited
05.2024 - Current
- Develop and execute the company's strategic growth plan, aligning staffing services with market demands and client expectations
- Identify new business opportunities, key partnerships, and growth markets to expand the client base
- Create and maintain relationships with major clients and decision-makers, ensuring long-term partnerships
- Ensure high levels of client satisfaction through effective communication and service quality
- Act as the primary escalation point for client concerns and manage major client accounts
- Implement client feedback mechanisms to continuously improve service delivery
- Optimize staffing and recruitment processes to ensure efficiency, speed, and quality of hires
- Set and monitor key performance indicators (KPIs) for recruitment consultants, recruiters, and other team members
- Ensure compliance with regulatory standards, labor laws, and best practices in the staffing industry
- Prepare and manage the annual budget, overseeing revenue generation, expenses, and profitability
- Develop and implement cost-effective strategies to maximize profitability while maintaining quality
- Regularly report on financial performance and provide insights on areas for financial improvement
- Ensure compliance with relevant labor laws, data privacy regulations, and other legal requirements
- Establish risk management practices to safeguard client and candidate data
- Create policies and protocols to mitigate operational risks and maintain a reputation for integrity
Senior Operation Manager
Learnet Skills Limited (Employment Services)
04.2023 - 05.2024
- Formulating and executing operational strategies with the aim of accomplishing organizational goals and objectives
- Crafting and supervising budgets, in addition to generating and scrutinizing financial reports to ensure consistent profitability
- Supervising production processes to guarantee the punctual delivery of high-quality products or services
- Directing and fostering staff development to facilitate the attainment of organizational goals and targets
- Implementing and fine-tuning operational processes and procedures to enhance overall efficiency and productivity
- Measures the percentage increase in total revenue over a specific period, indicating the company's ability to generate more income
- Measures the cash generated or used by the company's core operating activities, reflecting its ability to meet short-term obligations
- Identifying and choosing the right vendors based on factors such as quality, reliability, cost, and alignment with organizational goals
- Cultivating positive and collaborative relationships with vendors to enhance communication and resolve issues promptly
- Regularly assessing vendor performance against established key performance indicators (KPIs) to ensure adherence to service levels and quality standards
- Partnerships between businesses or institutions to achieve common business goals, such as market expansion, product development, or shared services
Assistant Operation Manager
GOOD WORKER TECHNOLOGIES PVT. LTD.
07.2021 - 03.2022
- Coordinating and communicating with other departments or teams within the organization
- Assisting in managing logistics and transportation to ensure timely delivery of products or services
- Assisting in managing inventory and supplies to ensure availability and minimize waste
- Assisting in analyzing operational performance data to identify trends and opportunities for improvement
- Coordinating and assisting in the implementation of new processes or procedures to improve efficiency and productivity
Skilled MIS EXECUTIVE
IL&FS SKILLS DEVELOPMENT CORPORATION LIMITED
10.2019 - 06.2021
- Developing and implementing MIS strategies and systems to support the organization's business objectives
- Collecting, analyzing, and interpreting data from various sources to produce reports and insights that inform decision-making
- Providing career counselling and guidance to students or job seekers to help them identify their strengths, interests, and career goals
- Coordinating and organizing job fairs, networking events, and other career-related events to connect students or job seekers with employers
- Analyzing offer Letters, Bank Statements of Employees via centres and uploading them on the portal once verified
Customer Service MIS EXECUTIVE
Vodafone Essar Digilink Limited
04.2013 - 09.2019
- Maintaining the dashboards and reports for customer-related issues
- Managing dashboards for Internal Reports like customer satisfaction, employee quality check and performance report
- Generating and analyzing all Corporate Reports
- Designing, developing and maintaining dashboards and reports with actionable business intelligence related to the company's products and services
- Managing customer data in the organization's information systems, including customer contact information, purchase history, and feedback
- Worked with Vodafone roll of Apex services
Assistant Supervisor
Apex Telenet "Vodafone Essar Digilink Ltd.
08.2008 - 07.2011
- Handling a team of 80+ Tele callers including Team leaders & Quality Auditors
- Working on CRM with SS7 Link, Uploading the calling data on the server & also extracting the reports from time to time & and at the end of the day
- Managing the daily operations of the call centre, including managing staff schedules, assigning workloads, and monitoring performance
- Training and coaching call centre staff to ensure they have the skills and knowledge to provide excellent customer service
- Analyzing call centre data, including call volume, wait times, and customer feedback
- This involves designing and running reports, analyzing trends and patterns, and presenting findings to senior management
Education
M.B.A -
Kanpur University
01.2013
B.A -
Kanpur University
01.2011
10+2 - Commerce Stream
01.2006
High school - Commerce Stream
01.2004
Skills
- Leadership
- Communication
- Problem-solving
- Analytical skills
- Time management
- Operations management
- Innovation and creativity
- Team management
- Performance reporting
- Meetings and presentations
- Partnership development
- Sales planning
- Relationship building
- Team evaluation
- Budget development
Disclaimer
I hereby declare that all the information provided in this resume is true to the best of my knowledge and belief. I am willing to provide any further information or documentation to support my application.
Languages
- English, Read, Write, Speak
- Hindi, Read, Write, Speak
Personal Information
- Father's Name: Late Mr Ram Shankar Pal
- Mother's Name: Kanchan Pal
- Number of Children: 2
- Date of Birth: 09/25/87
- Marital Status: Married
Timeline
Regional Head
AamDhanE Private Limited
05.2024 - Current
Senior Operation Manager
Learnet Skills Limited (Employment Services)
04.2023 - 05.2024
Assistant Operation Manager
GOOD WORKER TECHNOLOGIES PVT. LTD.
07.2021 - 03.2022
Skilled MIS EXECUTIVE
IL&FS SKILLS DEVELOPMENT CORPORATION LIMITED
10.2019 - 06.2021
Customer Service MIS EXECUTIVE
Vodafone Essar Digilink Limited
04.2013 - 09.2019
Assistant Supervisor
Apex Telenet "Vodafone Essar Digilink Ltd.
08.2008 - 07.2011
M.B.A -
Kanpur University
B.A -
Kanpur University
10+2 - Commerce Stream
High school - Commerce Stream
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