Shubham Pandey
New Delhi
Summary
Dynamic Fraud and Risk Analyst with a proven track record at Axis Bank, enhancing security and reducing financial losses through sophisticated fraud detection and risk management strategies. Skilled in transaction monitoring and fostering effective communication, I've driven initiatives that significantly improved operational efficiency and stakeholder trust.
Overview
9
9
years of professional experience
Work History
Fraud and Risk Analyst
Axis Bank
Gurgaon
03.2023 - Current
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Streamlined reporting processes for more accurate tracking of key performance indicators related to fraud and risk mitigation efforts.
- Optimized Fraud Detection Systems through continuous refinement of rule sets based upon ongoing analysis of system effectiveness.
- Established trusting relationships with stakeholders through transparent communication and diligent investigation efforts, fostering collaboration within the organization.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
- Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
- Enhanced risk management strategies for increased company security and reduced financial losses.
- Maintained up-to-date knowledge on industry best practices, incorporating relevant information into existing procedures as needed.
- Served as a subject matter expert on regulatory compliance requirements pertaining to fraud and risk management initiatives.
- Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.
- Participated in industry conferences and networking events, staying informed on emerging trends and forging connections with fellow professionals in the field.
- Implemented process improvements that resulted in cost savings while maintaining strong anti-fraud measures throughout the organization.
- Evaluated new technology solutions, ensuring the most effective tools were utilized in combating potential threats.
- Assisted in the development of internal controls, enhancing overall security measures against various types of fraud schemes.
Fraud and Risk Analyst
Citibank
Gurgaon
11.2022 - 02.2023
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Streamlined reporting processes for more accurate tracking of key performance indicators related to fraud and risk mitigation efforts.
- Optimized Fraud Detection Systems through continuous refinement of rule sets based upon ongoing analysis of system effectiveness.
- Established trusting relationships with stakeholders through transparent communication and diligent investigation efforts, fostering collaboration within the organization.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
- Enhanced risk management strategies for increased company security and reduced financial losses.
- Reduced fraud instances by implementing advanced data analysis techniques and monitoring patterns.
Sales Associate
Citibank
Chennai
05.2017 - 11.2022
- Built relationships with customers to encourage repeat business.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Customer Service Executive
Intelenet Global Services Pvt Ltd
Gurgaon
01.2017 - 03.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Operations Executive
UCITMS
Manesar
03.2016 - 11.2016
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
Area Manager
IDFC First Bank
10.2024 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Leveraged technology advancements to continuously improve the effectiveness of the organization''s risk management framework.
- Maintained close coordination with law enforcement agencies for swift recovery actions against identified perpetrators involved in fraudulent activities.
- Developed strong internal controls to mitigate risks associated with fraudulent activities within the organization.
- Increased efficiency of the fraud control team through continuous training and performance evaluations.
- Improved customer satisfaction levels by addressing fraud-related complaints promptly and professionally.
- Promoted a culture of accountability within the organization, fostering awareness about risk management practices among employees at all levels.
- Enhanced fraud detection by implementing advanced risk assessment tools and techniques.
- Reduced instances of fraudulent transactions by developing and enforcing strict anti-fraud policies.
Education
Bachelors Of Commerce -
Kumaon University
Haldwani03.2015
Skills
- Industry Awareness
- Telephone and email etiquette
- Effective Communication
- Verbal and written communication
- Transaction monitoring
- Transaction review
- Regulatory knowledge
- Activity monitoring
- Fraud Detection
- Trend Analysis
- Investigation documentation
Timeline
Area Manager
IDFC First Bank
10.2024 - Current
Fraud and Risk Analyst
Axis Bank
03.2023 - Current
Fraud and Risk Analyst
Citibank
11.2022 - 02.2023
Sales Associate
Citibank
05.2017 - 11.2022
Customer Service Executive
Intelenet Global Services Pvt Ltd
01.2017 - 03.2017
Operations Executive
UCITMS
03.2016 - 11.2016
Bachelors Of Commerce -
Kumaon University