Shubham Pandey
Bangalore
Summary
Customer Success professional with 3+ years of experience across Customer Success and Business Development, with a strong focus on post-sales engagement and driving customer value. Proven expertise in stakeholder management, product adoption strategies, and retention initiatives. Adept at mapping customer journeys, identifying use cases, and enabling customer success through deep product knowledge, data-driven insights, and strategic collaboration across functions. Seeking to leverage these skills to enhance customer experience and retention.
Overview
5
5
years of professional experience
Work History
Customer Success Associate
ADDA247
07.2025 - Current
- Developed customer onboarding processes enhancing user experience and engagement.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Implemented feedback mechanisms to improve product features and service delivery.
- Analyzed customer data to identify trends, driving proactive support strategies.
Customer Success Associate
Crio.Do
02.2025 - 05.2025
- Engaged proactively with customers to increase product adoption and satisfaction using structured engagement models.
- Conducted customer journey mapping and documented key business flows to tailor solutions and onboarding.
- Delivered product demos and training, aligned with customer use cases to maximise value.
- Partnered with cross-functional teams to resolve customer issues and relay product feedback.
- Promoted awareness of product updates and feature releases to drive continuous engagement.
- Maintained stakeholder alignment to ensure long-term retention and usage success.
Sr. Business Development Associate
PhysicsWallah
03.2024 - 12.2024
- Led consultative sales conversations focused on customer needs, ensuring smooth transition to success teams.
- Identified and documented customer challenges to support post-sales adoption strategies.
- Worked with the inside sales team to refine customer qualification and onboarding handoff.
Sr. Business Development Associate
Top Rankers
Indore
09.2022 - 09.2023
- Managed client relationships to enhance customer satisfaction and retention rates.
- Developed sales strategies to increase market share of existing products and services.
- Set up potential client contacts, cultivated relationships, and followed through on service needs.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
Business Development Associate
Doubtnut Pvt Ltd
Indore
01.2021 - 07.2022
- Acted as a key liaison for onboarding and training new clients on the EdTech platform.
- Ensured alignment of the product with academic goals and resolved queries promptly.
- Coordinated across teams to drive customer satisfaction and platform adoption.
- Assisted in resolving customer issues quickly by coordinating with internal teams.
Education
B. Tech -
A. K. S. UNIVERSITY SATNA
01.2021
XII -
A. P. S. SR. SECONDARY SCHOOL
05-2016
X -
KENDRIYA VIDYALAYA T. F. R. I.
04-2013
Skills
- Customer Engagement & Onboarding
- Product Adoption & Retention
- Customer Relationship Management
- Cross-functional Collaboration
- Process Optimisation & Use-case Mapping
- CRM Tools: LeadSquared (or equivalent)
- Tools: Google Sheets, MS Excel, MS SQL (Basic), PowerPoint
Hobbies and Interests
Chess, Mobile Gaming, Travelling
Language
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Customer Success Associate
ADDA247
07.2025 - Current
Customer Success Associate
Crio.Do
02.2025 - 05.2025
Sr. Business Development Associate
PhysicsWallah
03.2024 - 12.2024
Sr. Business Development Associate
Top Rankers
09.2022 - 09.2023
Business Development Associate
Doubtnut Pvt Ltd
01.2021 - 07.2022
B. Tech -
A. K. S. UNIVERSITY SATNA
XII -
A. P. S. SR. SECONDARY SCHOOL
X -
KENDRIYA VIDYALAYA T. F. R. I.