Shubham Pathak
Customer Support Executive
Ahmedabad
Summary
Dynamic professional with extensive experience in mass tort campaigns at Transcend, excelling in claimant screening and customer verification. Proven ability to enhance client communication and build relationships, leveraging strong skills in MS Excel and customer support to drive successful outcomes. Committed to maintaining compliance and quality standards throughout the verification process.
Overview
2021
2021
years of professional experience
Work History
Medical Executive – Mass Tort Campaigns
Smycronicx Infocrop
2017 - 02.2021
- Conducted outbound calls for U.S.-based mass tort verification campaigns.
- Screened potential claimants and collected case-related information.
- Verified medication usage, medical conditions, treatment history, and supporting details.
- Evaluated claimant eligibility based on client guidelines, and campaign requirements.
- Maintained accurate records, and updated case information in company systems.
- Communicated professionally with claimants while handling sensitive information.
- Followed compliance procedures and quality standards throughout the verification process.
Mass Tort Campaigns
Transcend
2023 - 2025
- Screened potential claimants and collected case-related information.
- Verified medication usage, medical conditions, treatment history, and supporting details.
- Evaluated claimant eligibility based on client guidelines, and campaign requirements.
- Maintained accurate records, and updated case information in company systems.
- Communicated professionally with claimants while handling sensitive information.
Executive – Sales & Client Conversion
Market Swing Forex Exchange Commodity
2021 - 2023
- Handled outbound sales calls and customer communication.
Explained the company's services and responded to customer inquiries.
Identified customer requirements, and recommended suitable solutions.
Converted interested prospects into paying customers through follow-ups.
Maintained customer records, and updated sales information.
Built positive customer relationships to improve conversion rates.
Education
Bachelor of Commerce -
Gujarat University
Ahmadabad, India 04.2001 -
GHSEB
Ahmadabad, India01-2013
GSEB
Ahmadabad, 01-2010
Skills
Customer Support
Outbound Calling
Customer Verification
Claimant Screening
Client Communication
Lead Generation
MS Excel
Timeline
Bachelor of Commerce -
Gujarat University
04.2001 -
Medical Executive – Mass Tort Campaigns
Smycronicx Infocrop
2017 - 02.2021
Mass Tort Campaigns
Transcend
2023 - 2025
Executive – Sales & Client Conversion
Market Swing Forex Exchange Commodity
2021 - 2023
GHSEB
GSEB