Seeking a dynamic role in a forward-thinking organization where I can leverage my expertise and
drive for continuous improvement to contribute significantly to achieve company goals.
Take on challenging responsibilities that will further develop my professional skills and
knowledge while delivering tangible value to the team and organization
Overview
2
2
years of professional experience
Work History
Quality Analyst
Amazon
Bangalore
07.2023 - Current
Evaluating products according to Standard Operating Procedures (SOPs)
Ensuring compliance with regulations in various countries where products are sold on
Amazon
Managing a ticketing platform for communication between sellers and Amazon associates
when products need updates to become eligible for sale
During quality checks, if a product fails to comply with Standard Operating Procedures
(SOPs), a defect is raised to the operations team
Subsequently, Root Cause Analysis
(RCA) is conducted, and Corrective and Preventive Actions (CAPA) are derived for each
identified error
Performing deep-dive analyses using advanced analytical skills on products with
escalation potential, identifying critical issues and developing preemptive solutions to
mitigate risks
Independently managed quality tasks, maintaining alignment with multiple managers and
ensuring seamless operations, high standards, and protection of Amazon's reputation
Utilizing SQL queries on the internal tool, Hubble, for extensive data analysis and
extraction
Providing guidance to business groups and aiding in the development, implementation,
and ongoing monitoring of programs focused on risk identification, assessment, and
mitigation
Playing a key role in identifying, assessing, and managing risk exposures within the
Control Management functional area
Establishing relationships and collaborating with key stakeholders
Conducting in-depth investigations into any escalation or data-related scenarios
Sr. Associate
Amazon
Bangalore
11.2022 - 07.2023
Ensured product compliance with global regulations through systematic implementation of
design SOPs and standardized workflow
Identified and assessed policy violations, conducted investigations, and implemented corrective
actions to maintain compliance standards
Executed accurate product identification and classification following established SOPs and
quality guidelines
Demonstrated strong adherence to prescribed protocols and management directives
Contributed to continuous improvement initiatives, focusing on process optimization, quality
enhancement, and superior customer experience