Summary

Overview

Work History

Education

Skills

Timeline

Shubham Patil

Pune

Summary

Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.

Overview

3

3

years of professional experience

Work History

Administrator

Wipro Technologies Ltd

Pune

05.2022 - Current

Diligent and technically proficient IT professional with a strong background in diagnosing, troubleshooting, and resolving complex hardware, software, and network issues.
Logged and tracked incidents in the IT service management system to streamline issue identification and resolution.
Experienced in maintaining system performance, ensuring compliance with security policies, and optimizing IT infrastructure efficiency.
Collaborative team player focused on improving system reliability and minimizing downtime through proactive maintenance and problem resolution.
Proficient in root cause analysis, system configuration, and performance tuning to enhance operational efficiency.
Configured and deployed hardware, peripherals, and enterprise software to establish and maintain secure, efficient workstations.

Education

Bachelor of Science - Computer Science

Shivaji University

Kolhapur

08-2022

Skills

Microsoft Windows
Mac OS
Active Directory
Okta Administration and User Management
Office 365
Salesforce User Management

Salesforce CPQ Administration
NetSuite Administration
Jira
ServiceNow
ITSM and ITIL Frameworks

Timeline

Administrator

Wipro Technologies Ltd

05.2022 - Current

Bachelor of Science - Computer Science

Shivaji University