Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Shubham Patil

Shubham Patil

Senior Analyst - Workplace services
Pune

Summary

Organized and dependable candidate with 3.5 years experience in IT Sector, successful at managing multiple priorities with a positive attitude. Hold good teamwork, leadership and communication skills. Willingness to take on added responsibilities to meet business and team goals.

Overview

6
6
years of professional experience
16
16
years of post-secondary education

Work History

Senior Analyst - Workplace Services

Allianz Technology
03.2022 - 09.2023
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation and user support.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Monitored compliance and filing requirements in conjunction with staff and management.
  • Handled Client escalations along with leadership and provided root cause analysis.
  • Created and managed tickets in Service-Now tool.

Technical Support Engineer

Mphasis
03.2019 - 06.2021
  • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Mentored new hires during ramp period to understand process and deliver results.
  • Delivered Tier-2 support and SME input to internal clients.
  • Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.
  • Used remote access to navigate and link to customer computers.
  • Used support tickets to track and speed up incidents.

Software Developer Intern

Extentia Information Technology
06.2017 - 01.2018
  • Assisted in programme development through planning, designing, creating and testing.
  • Created HTML templates, JavaScript files and CSS for UI module development.
  • Learned new skills, testing techniques and troubleshooting best practices.
  • Learnt new technologies and systems through extensive research and training to understand software functionality.
  • Shadowed senior developers to understand techniques, skills and best practices used in developing scalable, secure and fault-tolerant systems.
  • Participated in code reviews to help improve quality of code written by development teams for high-quality, reliable and stable software.

Education

Bachelor of Computer Science -

Indira College of Engineering And Management
04.2001 - 01.2017

Diploma in Information technology - undefined

Dr. D. Y. Patil Polytechnic

SSC - undefined

CMS English Medium High School

Skills

  • Cloud Computing

  • AWS basic knowledge

  • Service Now Ticketing tool

  • Incident reporting

  • Team Leadership

  • Desktop troubleshooting

  • Issue Research

  • Technical Documentation

  • System Troubleshooting

  • Problem-Solving

  • ITSM Software

Accomplishments

  • NavRatna Award for high customer rating.
  • Summit Award for quarterly performance.

Timeline

Senior Analyst - Workplace Services

Allianz Technology
03.2022 - 09.2023

Technical Support Engineer

Mphasis
03.2019 - 06.2021

Software Developer Intern

Extentia Information Technology
06.2017 - 01.2018

Bachelor of Computer Science -

Indira College of Engineering And Management
04.2001 - 01.2017

Diploma in Information technology - undefined

Dr. D. Y. Patil Polytechnic

SSC - undefined

CMS English Medium High School

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Shubham PatilSenior Analyst - Workplace services