Summary
Overview
Work History
Education
Skills
Job Profile
Disclaimer
Personal Information
Work Availability
Timeline
Hi, I’m

Shubham Prajapati

Loyalty Program Manager - Mumbai Branch ( Century Ply)
Khar (E),MH

Summary

Dedicated professional with a drive to contribute innovative ideas, knowledge, skills, and experience to support organizational development and growth. Known for exceptional organizational skills, a strong work ethic, and a detail-oriented approach to goal achievement. Proficient in developing and maintaining documentation systems, managing calendars, and preparing reports. Well-versed in project management principles, business processes, and customer service best practices.

Overview

9
years of professional experience
3
Languages

Work History

CENTURY PLYBOARDS ( INDIA) LIMITED

ILP Coordinator Mumbai Branch
08.2023 - Current

Job overview

Key Responsibilities
1. Program Strategy: Develop and execute influencer and loyalty program strategies to drive business growth.
2. Team Leadership: Lead cross-functional teams to implement programs, ensuring seamless execution.
3. Influencer Management: Identify, partner, and manage influencers to promote brand awareness and engagement.
4. Loyalty Program Development: Design and implement loyalty programs to retain customers and increase repeat business.
5. Performance Analysis: Monitor and analyze program performance, making data-driven decisions to optimize results.

Key Skills
1. Leadership: Proven ability to lead and manage teams.
2. Strategic Planning: Skilled in developing and executing strategic plans.
3. Influencer Marketing: Experienced in identifying and partnering with influencers.
4. Loyalty Program Management: Knowledgeable in designing and implementing loyalty programs.
5. Data Analysis: Proficient in analyzing data to inform business decisions.

Achievements
1. Increased brand awareness: Successfully partnered with influencers to increase brand visibility.
2. Improved customer retention: Developed and implemented loyalty programs that increased customer retention rates.
3. Revenue growth: Contributed to revenue growth through effective program execution.

  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Entered data, generated reports, and produced tracking documents.

CENTURY PLYBOARDS ( INDIA) LIMITED

TERRITORY MANAGER
04.2023 - 07.2023

Job overview

I was Working On Customer Management For Influencer Contractor Project , And End Client To Generate Leads Secondary For Support the Primary sale For Dealer Management Team To Boost Sales For Branch ,

  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
  • Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
  • With Handling Entire Western Line Of Mumbai With Team Of 3 Sales Assistant And Leading Them

CENTURY PLYBOARDS ( INDIA) LIMITED

ASST. TERRITORY MANAGER
10.2022 - 03.2023

Job overview

Sales Responsibilities
1. Meeting sales targets: Achieving sales goals and contributing to the growth of the plywood business.
2. Customer relationship management: Building and maintaining strong relationships with retail customers, including dealers, contractors, and DIY enthusiasts.
3. Product knowledge: Having in-depth knowledge of plywood products, including features, benefits, and applications.

Retail-Level Responsibilities
1. Store promotions: Promoting plywood products in-store, including displays, demonstrations, and events.
2. Inventory management: Ensuring adequate stock levels and managing inventory turnover.
3. Customer service: Providing excellent customer service, responding to queries, and resolving issues.

Sales Growth Initiatives
1. Identifying new business opportunities: Identifying potential new customers and exploring opportunities to increase sales.
2. Upselling and cross-selling: Identifying opportunities to upsell or cross-sell plywood products to customers.
3. Competitor analysis: Monitoring competitor activity and developing strategies to stay competitive.

Reporting and Administration
1. Sales reporting: Tracking and reporting sales performance, including sales numbers and customer feedback.
2. Administrative tasks: Completing administrative tasks, such as processing orders

CENTURY PLYBOARDS ( INDIA) LIMITED

SR. SALES EXECUTIVE
04.2022 - 09.2022

Job overview

Sales Responsibilities 1. Meeting sales targets: Achieving sales goals and contributing to the growth of the plywood business.

Sales Growth Initiatives
1. Identifying new business opportunities: Identifying potential new customers and exploring opportunities to increase sales.
2. Upselling and cross-selling: Identifying opportunities to upsell or cross-sell plywood products to customers.
3. Competitor analysis: Monitoring competitor activity and developing strategies to stay competitive.

CENTURY PLYBOARDS ( INDIA) LIMITED

SALES EXECUTIVE
04.2019 - 03.2022

Job overview

Sales Growth Initiatives
1. Identifying new business opportunities: Identifying potential new customers and exploring opportunities to increase sales.
2. Upselling and cross-selling: Identifying opportunities to upsell or cross-sell plywood products to customers.
3. Competitor analysis: Monitoring competitor activity and developing strategies to stay competitive.

Store promotions: Promoting plywood products in-store, including displays, demonstrations, and events.

  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

PIDILITE INDUSTRIES LTD

TERRITORY SALES INCHARGE
04.2018 - 02.2019

Job overview

Taking Order From Retail Counters And Punching to Distributors

Conducting Shopmeet and Product Demo On Shops For Users

  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

PIDILITE INDUSTRIES LTD

INDIPENDANT MARKET REPRESENTATIVE (IMR)
07.2016 - 04.2018

Job overview

To Promote Loyalty Program By Enrolling New Carpenters And Conducting Shopmeet And Onsite Meet , Product Demonstrtation And Other Engaement Activity

  • Provided exceptional customer service, addressing concerns promptly and ensuring high levels of satisfaction.
  • Delivered engaging presentations to clients, showcasing the value of products and services offered.

Education

Cardinal Gracious High School

SSC

University Overview

Sheth Anandilal Poddar College

HSC

University Overview

Mumbai University

B.com

University Overview

Skills

Problem-solving

Job Profile

Job Profile
  • Regular Branch activity for influencers to generate demand and converting projects.
  • Chanel Expansion for new Business generation.
  • Managing the Club of Contractors and training them to the level up for the new products and use of Technology in their field.
  • Achieving the Organization works.
  • Handling In shop meets, Contractor meets and enrolling new contractors under company.
  • Promotional activities at dealer point.
  • Handling dealers for Sales and distributors for (Primary, Secondary).
  • Responsible for achieve monthly target of Distributors, Direct Dealer and Sub-Dealers.

Disclaimer

Disclaimer
I hereby declare that above furnished details are best of my knowledge and belief.

Personal Information

Personal Information
  • Hobbies: Listening Music, Travelling
  • Father's Name: Kailash Prajapati
  • Date of Birth: 10/01/96
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried
  • Religion: Hindu
Availability
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Timeline

ILP Coordinator Mumbai Branch
CENTURY PLYBOARDS ( INDIA) LIMITED
08.2023 - Current
TERRITORY MANAGER
CENTURY PLYBOARDS ( INDIA) LIMITED
04.2023 - 07.2023
ASST. TERRITORY MANAGER
CENTURY PLYBOARDS ( INDIA) LIMITED
10.2022 - 03.2023
SR. SALES EXECUTIVE
CENTURY PLYBOARDS ( INDIA) LIMITED
04.2022 - 09.2022
SALES EXECUTIVE
CENTURY PLYBOARDS ( INDIA) LIMITED
04.2019 - 03.2022
TERRITORY SALES INCHARGE
PIDILITE INDUSTRIES LTD
04.2018 - 02.2019
INDIPENDANT MARKET REPRESENTATIVE (IMR)
PIDILITE INDUSTRIES LTD
07.2016 - 04.2018
Sheth Anandilal Poddar College
HSC
Mumbai University
B.com
Cardinal Gracious High School
SSC
Shubham PrajapatiLoyalty Program Manager - Mumbai Branch ( Century Ply)