Summary
Overview
Work History
Education
Certification
Core Technical Skills
Languages
Timeline
Generic

SHUBHAM PRATAP RAO

Greater Noida

Summary

Network Operations Engineer with 3+ years of experience supporting enterprise-scale network infrastructure in 24x7 operational environments. Strong hands-on expertise in Juniper and Cisco networking, VLAN management, firmware upgrades, network monitoring, and incident resolution. Experienced with Infoblox (IPAM/DNS/DHCP), WAN and SD-WAN monitoring, and VeloCloud Edge devices. Currently supporting a US-based enterprise client (Caesars Entertainment) under ITIL V4 processes. JNCIA certified with a proactive, reliability-focused operations mindset.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Network Operations Engineer (Senior Associate)

Coforge Limited
Greater Noida
08.2022 - Current
  • Supported enterprise-wide network infrastructure across multiple geographic locations
  • Monitored Juniper and Cisco network devices using Zabbix and OpManager
  • Led migration from OpManager to Zabbix improving monitoring accuracy
  • Configured Juniper switches including VLAN creation and access/trunk ports
  • Managed VLAN propagation from core to aggregation and edge switches
  • Performed firmware upgrades following change management procedures
  • Monitored WAN, SD-WAN, MPLS, and Internet links
  • Worked with VeloCloud Edge devices for SD-WAN monitoring
  • Used Infoblox for IPAM, DNS, and DHCP operations
  • Tracked latency, packet loss, and link utilization metrics
  • Coordinated with ISPs and vendors for issue resolution
  • Followed ITIL V4 incident, problem, and change management processes
  • Client: Caesars Entertainment (USA)

Education

Master of Commerce (M.Com.) -

DDU University
Gorakhpur
05.2020

Bachelor of Commerce (B.Com.) -

St Andrews College
Gorakhpur
07.2018

Certification

  • Juniper Networks Certified Associate (JNCIA), 2024
  • ITIL V4 Certified

Core Technical Skills

  • Juniper & Cisco Networking
  • VLAN & Switch Configuration
  • WAN & SD-WAN
  • MPLS
  • VeloCloud
  • Infoblox (IPAM/DNS/DHCP)
  • Firmware Upgrades
  • Zabbix
  • OpManager
  • ITIL V4

Languages

  • Hindi
  • English
  • Hindi

Timeline

Network Operations Engineer (Senior Associate)

Coforge Limited
08.2022 - Current

Master of Commerce (M.Com.) -

DDU University

Bachelor of Commerce (B.Com.) -

St Andrews College

Similar Profiles

CREATE PROFILE
SHUBHAM PRATAP RAO