Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
SHUBHAM PURI

SHUBHAM PURI

Operations Executive

Summary

Motivated, customer-focused individual with a passion for travel seeking entry-level customer support position in the travel industry. Excellent communication skills and problem-solving abilities. Experienced in strategic planning and process optimization in dynamic operations environments, adept at managing cross-functional teams and driving efficiency improvements. Focused on contributing to the success of Organization by providing exceptional service and enhancing customer satisfaction. Looking to leverage transferrable skills to contribute to diverse, innovative projects in a new field.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Business Analyst

Teleperformance (YOU TUBE)
06.2024 - 12.2024
  • Ensuring compliance with customer service standards and protocols.
  • Assisting customers with technical problems by troubleshooting and providing solutions.
  • Prioritizing tasks to ensure timely responses and resolutions.

Sales Executive

Globiva (Make My Trip)
08.2023 - 04.2024
  • Assisted customers in selecting travel packages and destinations based on their preferences and budget.
  • Successfully achieved and exceeded sales targets by upselling additional services and upgrades.
  • Conducted presentations and promoted special travel promotions to boost sales.
  • Managed the booking process, including processing payments and coordinating travel arrangements.
  • Stayed updated on the latest travel trends, destinations, and industry updates.

Kitchen Operations Assistant

Hyatt
03.2020 - 03.2020

Kitchen Operations Assistant

The Leela, Udaipur
06.2019 - 10.2019
  • Assisting the Head Chef in managing kitchen operations.
  • Supervising kitchen staff and ensuring efficient workflow.
  • Contributing to menu planning and culinary innovation.
  • Leading and managing the entire kitchen operation.
  • Developing innovative menus and culinary concepts.
  • Ensuring high-quality food production and guest satisfaction.

Education

B.com -

01.2020 - 01.2023

Adv Diploma - Hospitality

DAV Public School
Rohtak, Haryana
01.2018 - 01.2020

12th - undefined

CBSE
Rohtak, Haryana

10th - undefined

CBSE
Rohtak, Haryana
01.2015 - 01.2018

Skills

  • Detail-oriented organization

Analytical decision-making

  • Consistently meeting deadlines

  • Collaborative project coordination

  • Analytical problem-solving

  • Effective communication

Analytical decision-making

Timeline

Business Analyst

Teleperformance (YOU TUBE)
06.2024 - 12.2024

Sales Executive

Globiva (Make My Trip)
08.2023 - 04.2024

Kitchen Operations Assistant

Hyatt
03.2020 - 03.2020

B.com -

01.2020 - 01.2023

Kitchen Operations Assistant

The Leela, Udaipur
06.2019 - 10.2019

Adv Diploma - Hospitality

DAV Public School
01.2018 - 01.2020

10th - undefined

CBSE
01.2015 - 01.2018

12th - undefined

CBSE
SHUBHAM PURIOperations Executive