Shubham Raghav

Being a part of the official hospitality services in the FIFA World Cup 2022 i used to be a server in business as well as private lounges .

• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

used to work as a barman and a bar waiter also carrying forward other duties with wine and spirits as well as Barista duties

• Learned other teammates' work tasks to train as backup.
• Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
• Developed and maintained positive relationships with customers to enhance service.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

major duties were being a server, barista ,supervising casuals

• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Maintained clean, trash-free workspaces to maximize productivity and safety.